Dynamics 365 CRM Consultant - Field Service (all genders welcome)

Dynamics 365 CRM Consultant – Field Service (all genders welcome)

Join to apply for the Dynamics 365 CRM Consultant – Field Service (all genders welcome) role at COSMO CONSULT .

Job Details:

• Location: Bielefeld, North Rhine-Westphalia, Germany
• Employment Type: Full-time
• Seniority Level: Entry level

About COSMO CONSULT:

Working at COSMO CONSULT is different. Discover our universe and be inspired by the positive energy of our COSMOnauts. Shape the future with and for people and grow with us. Experience genuine appreciation in a safe environment full of passion and innovation—regardless of when and where you want to work. Become part of the team and be one of the world\’s leading Microsoft partners for business transformation and digitalization.

What makes you different:

• Make smart decisions with integrity and responsibility.
• Focus on people, acting with empathy and compassion.
• Take responsibility and be reliable beyond your tasks.
• Help build great teams and make a difference.
• Always give your best with respect for yourself and others.
• Have the courage to grow, seek new ideas, and develop actively.
• Work with passion, inspire your environment, and enjoy your work.

Your role:

• Analyze customer processes in Field Service and develop solutions documented and implemented using project methods like SureStep or Agile.
• Create work packages, hand them over to development, and ensure quality.
• Advise and support new and existing customers (remote or onsite) in customizing and developing their Dynamics 365 CRM systems, especially in Field Service.
• Share best practices and daily hacks for customer requirements.
• Assist in presales activities, including demos, webinars, and presentations with our Microsoft Dynamics 365 sales team.
• Conduct workshops and training to deepen understanding and empower key users.

Requirements:

• Education or degree in IT, with experience in Microsoft Dynamics 365 CRM, especially in Field Service.
• Understanding of relevant technologies and software like BI tools; knowledge of Dynamics NAV or Business Central is a plus.
• Enjoy sharing knowledge and continuous learning in the Microsoft environment.
• Team spirit, initiative, and creativity for project success.
• Excellent German (C1) and good English skills for international communication.
• Flexibility in when and where you work.
• Participation in our Level Up program for career development.
• Engagement in our Innovation Challenge and COSMO College training programs.
• Commitment to well-being and sustainability, reflected in our #thepowerofpeople initiative.

If you want to be part of our team, apply online with your detailed application and earliest start date. Want to learn more about #insideCOSMO? Join us and discover our culture and values.

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