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- Aufgaben: Build and maintain strong client relationships while ensuring their success with our products.
- Arbeitgeber: Join countX, a fast-growing SaaS company in Berlin specializing in VAT compliance for international sellers.
- Mitarbeitervorteile: Enjoy flexible hours, a hybrid work model, and a competitive salary with great perks.
- Warum dieser Job: Make a real impact in a dynamic team and grow your career in Customer Success management.
- Gewünschte Qualifikationen: Fluent in German and English, with strong communication and data analysis skills required.
- Andere Informationen: Work in the heart of Berlin with an international team and experience a vibrant start-up culture.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
- Initiate and nurture relationships with clients, ensuring long term client success
- Stay on top of the latest developments in our products and articulate the value to our clients
- Address and resolve client complaints efficiently, using these experiences to refine processes and prevent future issues
- Manage and analyze customer data to ensure accuracy, gain insights, and recommend enhancements
- Coordinate and prepare documentation for international VAT registrations and submissions
Your profile
- A team player who is self-driven and thrives in a goal-oriented environment.
- Proficient in managing and prioritizing a diverse set of tasks.
- Exceptional skills in both verbal and written communication.
- Proficiency in data analysis, with the ability to collect, track, and interpret substantial data sets.
- A proactive approach with meticulous attention to detail and commitment to meeting deadlines.
- Strong computer literacy, particularly in MS Excel, and experience with CRM systems.
- Language proficiency: Fluent in German and English; additional languages are a significant advantage.
Why us?
- Join a rapidly expanding company and make a tangible impact.
- Gain immediate responsibility with immense potential for career growth within our company.
- Experience a steep learning curve in Customer Success management.
- Acquire a deep understanding of the e-commerce industry and client development.
- Be part of an international and dynamic team characterized by flat hierarchies and quick decision-making.
- Enjoy Berlin start-up vibe with flexible hours and a hybrid work model.
- Work with an internationally-minded team dedicated to growth and innovation.
- Our office is conveniently located in the heart of Berlin, easily accessible by public transport.
- Competitive salary and benefits package.
countX is a SaaS company in Berlin which offers VAT compliance services for international sellers.
For companies which do crossborder goods sales, countX identifies foreign VAT obligations, and calculates and files the exact amounts of VAT due, so that they can focus on their core business.
countX is a SaaS company in Berlin which offers VAT compliance services for international sellers.
For companies which do crossborder goods sales, countX identifies foreign VAT obligations, and calculates and files the exact amounts of VAT due, so that they can focus on their core business.
Visit countx.com to learn more about our company and product!
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Customer Success Manager (m/w/d) Arbeitgeber: countX
Kontaktperson:
countX HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success Manager (m/w/d)
✨Tip Number 1
Fokussiere dich darauf, deine Kommunikationsfähigkeiten zu verbessern. Da du in dieser Rolle viel mit Kunden interagieren wirst, ist es wichtig, dass du sowohl verbal als auch schriftlich klar und überzeugend kommunizieren kannst.
✨Tip Number 2
Nutze deine Datenanalysefähigkeiten, um relevante Informationen über Kunden zu sammeln. Zeige, dass du in der Lage bist, Daten zu interpretieren und daraus wertvolle Erkenntnisse zu gewinnen, die zur Verbesserung der Kundenerfahrung beitragen können.
✨Tip Number 3
Informiere dich über die neuesten Entwicklungen im Bereich VAT Compliance und e-commerce. Ein tiefes Verständnis für diese Themen wird dir helfen, den Wert unserer Produkte besser zu kommunizieren und das Vertrauen der Kunden zu gewinnen.
✨Tip Number 4
Zeige deine Teamfähigkeit und deinen proaktiven Ansatz. In einem dynamischen Umfeld wie unserem ist es wichtig, dass du nicht nur selbstständig arbeiten kannst, sondern auch bereit bist, im Team zusammenzuarbeiten und Verantwortung zu übernehmen.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success Manager (m/w/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success Manager position. Understand the key responsibilities and required skills, such as client relationship management, data analysis, and communication proficiency.
Tailor Your CV: Customize your CV to highlight relevant experiences that align with the job requirements. Emphasize your skills in managing client relationships, data analysis, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the e-commerce industry. Mention specific examples of how you've successfully managed client relationships or resolved issues in the past.
Highlight Language Proficiency: Since fluency in German and English is essential for this role, make sure to clearly state your language skills in your application. If you speak additional languages, mention them as they can be a significant advantage.
Wie du dich auf ein Vorstellungsgespräch bei countX vorbereitest
✨Understand the Product
Make sure to familiarize yourself with countX's VAT compliance services. Being able to articulate how these services benefit clients will demonstrate your understanding of the product and its value.
✨Showcase Your Communication Skills
Since exceptional verbal and written communication skills are crucial for this role, prepare examples from your past experiences where you successfully managed client relationships or resolved complaints.
✨Highlight Data Analysis Proficiency
Be ready to discuss your experience with data analysis, particularly in MS Excel. Prepare to share specific instances where you collected, tracked, and interpreted data to drive decisions or improvements.
✨Demonstrate a Proactive Approach
Emphasize your self-driven nature and ability to prioritize tasks effectively. Share examples of how you've taken initiative in previous roles to enhance processes or improve client satisfaction.
