Italian-Speaking Customer Care Professional

Do you love helping people and solving problems? Are you a native-level Italian speaker with excellent communication skills in English? Join our international Customer Care team and support our B2B and B2C clients across Europe!

What You’ll Do:

• Handle incoming requests from customers (email, phone, chat) in a friendly, professional manner
• Assist with order management, delivery tracking, invoicing, and returns
• Collaborate with logistics, finance, and sales teams to ensure smooth customer operations
• Identify recurring issues and help us improve our processes
• Be a key player in providing a positive customer experience

What You Bring:

• Native-level Italian + fluent English (both written and spoken)
• Prior experience in customer service, order processing, or a similar role
• Strong communication skills and a solution-oriented mindset
• Confidence using CRM systems (Salesforce is a plus) and MS Office tools
• A team spirit and willingness to work in a fast-paced, multicultural environment

What We Offer:

• A diverse, supportive team where your voice matters
• Full training and development opportunities
• Hybrid work option (office in Cologne)
• A dynamic and growing company culture

Ready to bring your customer service skills to the next level?

Apply now and become part of a truly international team where Italian is valued and English keeps us connected.