📍 Cologne ¦ Hybrid (3-4 days in the office)
Kick-start your career in an international automotive tech marketplace!
Are you passionate about building relationships, helping customers succeed, and working in a fast-paced environment? Do you enjoy speaking with people, finding solutions, and driving business growth? If so, this could be the perfect next step for you.
We're looking for a Customer Success Agent to join our growing team in Cologne. In this role, you'll work directly with automotive dealers across Germany, helping them discover and buy vehicles through our innovative marketplace. You'll become a trusted partner to our customers, supporting them from onboarding through to becoming active, loyal buyers.
What You'll Do
As part of our Customer Success team, you'll:
- Build relationships with automotive dealers and become their trusted point of contact
- Identify and engage potential new customers through outbound calls, referrals, and campaigns
- Guide new customers through the onboarding process and help them get started successfully
- Support customers on their journey to their first purchase and encourage ongoing platform activity
- Understand customer needs and recommend relevant vehicle buying opportunities
- Monitor customer activity and proactively reach out to increase engagement and retention
- Collaborate with teams across Marketing, Customer Service, Logistics, Claims, and Sales Operations
- Keep customer information up to date in our CRM system
- Contribute ideas to improve customer satisfaction and marketplace performance
What We're Looking For
This role is ideal for someone with first professional experience who wants to develop a career in Customer Success, Account Management, or Sales.
You'll be a great fit if you have:
✅ Native-level German skills
✅ Business-level English (B2/C1)
✅ first experience in customer service, customer success, account management, retail, hospitality, sales support, recruitment, or another customer-facing role
✅ Confidence communicating by phone and email
✅ A proactive and positive attitude with a strong customer focus
✅ Strong organizational skills and the ability to manage multiple priorities
✅ Interest in working with data, customer insights, and digital platforms
✅ The ability to work independently while collaborating within an international team
Nice to Have
- Experience within automotive, e-commerce, or online marketplaces
- Knowledge of CRM systems such as Salesforce
- Experience working in a multicultural environment
- Familiarity with Power BI or reporting tools
What We Offer
🚀 A genuine opportunity to grow your career in Customer Success
🌍 An international and collaborative working environment
🏢 Modern office in Cologne with a hybrid working model (3-4 office days per week)
📚 Learning and development opportunities to help you grow professionally
🤝 Supportive team culture where your ideas and contributions matter
🚗 Exposure to one of Europe's leading automotive marketplaces
Ready to Join Us?
If you're an ambitious early-career professional who enjoys building relationships, solving problems, and delivering excellent customer experiences, we'd love to hear from you.
Apply today and help shape the future of digital vehicle remarketing.
Questions?
Feel free to reach out directly via WhatsApp for an informal conversation about the role:
📱 Lena Horstmann
WhatsApp: +49 151 40490389
Please Note
We are managing this recruitment process directly and kindly ask recruitment agencies not to contact us regarding this vacancy. Unsolicited CVs or candidate profiles submitted by agencies will not be accepted and no fees will be paid.
Who we are
Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
The Benefits
Testimonials
Aneliese Platts
Senior Designer
“The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!”
Ann Fairbanks
Executive PA & Business Support
“I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.”
Gemma Hepple
National Operations Manager
“In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.”
Customer Success Agent (m/f/d) in Köln Arbeitgeber: Cox Automotive
Cox Automotive ist ein hervorragender Arbeitgeber, der eine dynamische und unterstützende Arbeitsumgebung in Köln bietet. Mit umfassenden Schulungs- und Entwicklungsmöglichkeiten sowie einem vielfältigen Team, in dem jede Stimme zählt, fördern wir das Wachstum unserer Mitarbeiter. Darüber hinaus profitieren Sie von attraktiven Zusatzleistungen wie 28 Urlaubstagen, einem zusätzlichen Well-Being-Tag und der Möglichkeit, an einem Charity-Tag aktiv zu werden.
