The
Performance Consultant II
is expected to build and maintain relationships with OEM corporate and field teams and dealership clients and ensure customers' needs are the driving force behind priorities, decision and activities in order to ensure client retention and product utilization.
Responsible for proactively interacting with dealership key decision makers within a book of business to provide consultative recommendations and actionable insights that increase client product utilization and effectiveness across products and services.
Please Note: Candidates should be located in the Upper Midwest.
Up to 75% travel expected. Overnight travel to client sites and work events is expected. When not traveling, this is a remote position.
Responsibilities:
75% of all activity will be for on-site, in person consultations, with 25% by phone
Activity is aligned with both, Xtime and agreed upon OEM program objectives
Responsible for external client retention by working independently to effectively managing the progress and results of each accounts assigned within their portfolio
Establish strong relationships with the OEM corporate and field teams as well as their program dealerships to promote retention and program growth
Participate in recurring OEM meetings to review activity and value added and to plan ongoing objectives
Provide proactive customer relationship management as primary point of contact post-implementation of Xtime’s product(s)
Maintain expected level of client engagements on both a monthly and quarterly level in an effort to drive product performance & minimize potential client churn risk
Conduct monthly KPI reviews with respective OEM Regional Management Team
Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
Assist in the training of various functionality afforded to enterprise customers through Xtime’s product(s) as requested
Provide L2/L3 technical support to enterprise customers as requested
Provide consultative summaries to dealership management outlining tasks completed, established action items and analysis of process opportunities to drive client product utilization & benefits.
Act as an enterprise customer and dealership advocate within Xtime
Ability to manage and track travel requirements in compliance with enterprise customer guidelines, as well as COX Automotive guidelines, where applicable
Develop and facilitate all enterprise level regional and/or district dealer group presentations, as requested
Represent Xtime and/or COX Automotive at National dealer and/or industry conferences, as requested by management
Develop and present ongoing business best practices workshops to internal OE Performance Management colleagues. Workshops to occur once per quarter.
Act as point of escalation for dealership customer accounts identified as high churn risk
Participate in evaluation and interview process for all new OE Performance Management candidates as openings become available
Maintain top level performance across established OE PM disciplines while maintaining a book of business churn rate at or below Performance Management benchmark
Minimum Qualifications:
Bachelor’s degree in a related discipline and 2 years experience within an OEM such as Chrysler, GM, Volkswagen, Subaru, Nissan, etc. dealer group(s), dealership(s), and/or industry vendor(s). The right candidate could also have a different combination, such as a master’s degree and up to 2 years experience; or 6 years experience in the above area(s).
Minimum of 1 year working directly with dealerships; preferably in an advisory or account management capacity
Comprehensive variable and fixed operations understanding of dealership processes with regard to operational readiness within both the enterprise and dealership
Critical thinking and problem solving skills
Ability to clearly and effectively discuss technical issues with non-technical customer personnel
Sensitivity and patience when working with customers
Organization and attention to detail
Excellent verbal and written communication skills
Flexibility/adaptability to work in a very dynamic environment
Desire to work in a highly collaborative atmosphere
Ability to travel approximately 75% although exact amount may vary, travel consists of in market and overnight.
Preferred Qualifications:
Demonstrated success in behavioral and process change across automotive dealership personnel strongly preferred
Working knowledge of one or more DMS systems (desirable)
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Performance Consultant II-OEM in Sachsenburg Arbeitgeber: Cox Enterprises
Cox Automotive ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Oklahoma eine flexible Arbeitsumgebung und die Möglichkeit bietet, remote zu arbeiten. Mit einem starken Fokus auf Mitarbeiterentwicklung und kontinuierlichem Wachstum fördert das Unternehmen eine positive Arbeitskultur, in der Teamarbeit und Engagement geschätzt werden. Zudem profitieren die Mitarbeiter von umfangreichen Sozialleistungen, einschließlich bezahltem Urlaub und Feiertagen, was die Work-Life-Balance unterstützt.
