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- Aufgaben: Provide IT support, troubleshoot issues, and maintain applications and operating systems.
- Arbeitgeber: Join a dynamic team in Berlin focused on delivering top-notch IT solutions.
- Mitarbeitervorteile: Enjoy a competitive salary, permanent contract, and the chance to work in a vibrant city.
- Warum dieser Job: Perfect for tech enthusiasts who love problem-solving and helping others succeed.
- Gewünschte Qualifikationen: 2 years of experience in IT support, fluent in German and English, with Windows expertise.
- Andere Informationen: Collaborate with diverse teams and enhance your skills in a supportive environment.
Das voraussichtliche Gehalt liegt zwischen 23400 - 39000 € pro Jahr.
The job: IT Support Engineer
Location: Berlin
What you will do:
- Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.
- Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
- Performance Monitoring: Monitor and address performance-related issues.
- User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support providers.
Who you are:
- Customer-Focused Support.
- Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
- Windows 7 & 10 Support: Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
- 2 years experience in roles like Help Desk Technician , Desktop Support Specialist , or similar positions.
- German Fluent C1-C2 Level & English language proficiency.
The Offer:
- Competitive salary up to €39,000.
- Permanent full-time contract.
- Location: Berlin.
Interested? Send your CV to . Let’s have a chat to discuss this or any other opportunities of your interest. We might have the job for you!
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Support-techniker / IT-support Arbeitgeber: Cpl Healthcare
Kontaktperson:
Cpl Healthcare HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Support-techniker / IT-support
✨Tip Number 1
Make sure to familiarize yourself with the specific tools and technologies mentioned in the job description, especially System Centre Configuration Manager (SCCM). Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills! Prepare for potential technical questions during the interview by practicing common diagnostic scenarios related to Windows 7 and 10 support. This will show that you're ready to tackle real-world problems.
✨Tip Number 3
Since collaboration is key in this role, think of examples from your past experiences where you successfully worked with others to resolve issues. Be ready to share these stories during your conversation with us!
✨Tip Number 4
As the position requires fluency in both German and English, practice discussing technical topics in both languages. This will help you feel more confident when communicating with users and colleagues during the interview process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Support-techniker / IT-support
Tipps für deine Bewerbung 🫡
Research the Company: Familiarize yourself with the company and its culture. Understand their approach to IT support and how they value customer service, as this will help you tailor your application.
Highlight Relevant Experience: Emphasize your experience in roles like Help Desk Technician or Desktop Support Specialist. Be specific about your proficiency in incident resolution and your familiarity with Windows 7 and 10.
Showcase Language Skills: Since fluency in German (C1-C2) and English is required, make sure to clearly state your language proficiency in your CV and cover letter. This can set you apart from other candidates.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the job description. Use keywords from the job listing, such as 'diagnostic troubleshooting' and 'performance monitoring', to demonstrate your fit for the role.
Wie du dich auf ein Vorstellungsgespräch bei Cpl Healthcare vorbereitest
✨Prepare for Technical Questions
Be ready to answer technical questions related to Windows 7 and 10, as well as System Centre Configuration Manager (SCCM). Brush up on your troubleshooting techniques and be prepared to discuss specific incidents you've resolved in the past.
✨Showcase Your Customer-Focused Approach
Since the role emphasizes customer support, think of examples where you provided exceptional service. Highlight your ability to communicate effectively with users and how you ensured their issues were resolved satisfactorily.
✨Demonstrate Collaboration Skills
The job requires collaboration with various teams. Prepare to discuss experiences where you worked closely with colleagues from different departments or external vendors to solve problems or improve processes.
✨Practice Your Language Skills
Given the requirement for fluent German and English, practice discussing technical topics in both languages. This will help you feel more confident during the interview and demonstrate your proficiency.
