Senior Process Lead, Service Desk, Stuttgart

One of the major IT companies is looking for an ambitious IT / service desk professional to join their growing team in Stuttgart.

In this role, you will be focused on the planning, execution and monitoring of projects aimed at improving customers\‘ service desk experience. You will work closely with stakeholders to understand requirements, develop solutions and deliver results.

Role Overview

1. Plan, execute and monitor projects to improve the Service Desk experience
2. Identify opportunities for improvement in the Service Desk
3. Develop and implement solutions to optimise service desk processes
4. Collaborate with stakeholders from different areas to understand requirements and develop solutions
5. Analysing service desk data to identify trends and patterns
6. Creating reports and presentations to showcase project progress and results
7. Ensuring compliance with SLAs and KPIs

Your Profile

1. 1-3 years of experience in IT Service Desk or a similar field
2. Fluent German (min. C1 level) and very good English skills
3. Strong analytical and problem solving skills

The Offer

1. Competitive Base Salary – up 52k plus approx. 5k annual bonus
2. 28 days of annual leave
3. Permanent contract.
4. Use of the international training database, which always has the latest training available.
5. Transparent promotion opportunities
6. Relaxed team atmosphere
7. Opportunity to make international contacts.
8. Modern, very well-connected office.

Location: Stuttgart

Sounds interesting? Send your CV to us and we can discuss this or other positions in Germany.

#J-18808-Ljbffr