Business Development Manager

Have you ever used a self-checkout at the grocer you frequent? Played the slots at a Las Vegas Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by over 2,500 global associates, 7 manufacturing sites, 12 corporate offices, and 43 service branches.

WHAT YOU’LL BE DOING

As a Business Development Manager, Field Services, you will drive growth and expansion into a new market segment for CPI’s Service business. This is an opportunity to leverage existing infrastructure and use your skills to capture new business.

The Business Development Manager, Field Services will have a direct impact on our Service group, responsible for:

• Developing and executing the Field Services business development strategy in partnership with the global sales team.
• Managing the sales cycle, from lead generation to prospect identification, qualification, opportunity development, and closing, using SFDC (SalesForce.com).
• Identifying and pursuing new opportunities by understanding customer needs and packaging solutions that differentiate CPI from the competition.
• Preparing all documentation required for requests for proposals (RFPs).
• Developing and maintaining relationships with key customers and partners, including OEMs and End Customers/Operators in multiple verticals such as Retail, Financial Services, and Gaming.
• Collaborating with the internal service team management to ensure the delivery of high-quality field services to CPI’s customers.
• Attending industry events, trade shows, and conferences to promote CPI’s field services offerings.
• Presenting business or marketing opportunities to company executives and management.

WHO WE’RE LOOKING FOR

You will bring a strong customer focus with demonstrated success in negotiating and winning.

Qualifications and Requirements

• Bachelor’s degree in business administration or equivalent experience in Sales/Business Development.
• Experience in a technical field sales or business development role, ideally within the payment solutions, kiosk, or gaming industry.
• A strong understanding of technical field services, including service desk, maintenance, repair, and installation services.
• Self-motivated and results-oriented with excellent communication, analytical, and problem-solving skills.
• Demonstrated ability to develop and maintain relationships with customers, partners, and internal stakeholders.
• Strong business acumen.
• Effective communication and negotiation skills.
• Detail-oriented and persuasive.
• Ability to travel domestically/internationally as required (up to 50%).

Personal Attributes

This role requires a dynamic individual who enjoys serving our customers and has the tenacity to negotiate deals for uncovered opportunities. Desired attributes include:

• Action Oriented: You display a sense of urgency and are known for being a timely decision maker.
• Customer Service Oriented: You possess a drive to serve your customers and focus on responding promptly to project team needs.
• Facilitator: You are good at negotiating win-win solutions.
• Organized: You assemble all necessary materials and information before starting a task.
• Presentation skills: You are confident when speaking to groups and presenting information.
• Quality written communication: Your writing is concise and descriptive, and you believe it is necessary to overcommunicate project status and updates.

WHAT WE’RE OFFERING

• Opportunity to work with a global team.
• Flexibility.
• Good work environment.
• Competitive salaries.
• 25 days holiday plus bank holidays.
• Private healthcare.
• Contributory pension scheme.
• Life insurance.

Sound interesting? Come see why we are OneCPI !

CPI is part of Crane NXT.

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverage proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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