Customer Solutions Architect - EMEA

Location UK or Germany Employment Type Full time Location Type Remote Department Customer Experience We are hiring a Solutions Architect to support our EMEA customers. Reporting to our VP of Revenue, you will work directly with some of the world’s largest enterprises to transform and accelerate the way thousands of developers build software. You will collaborate hands-on with engineering teams to architect and implement solutions that make them exponentially more productive. Your mission is to drive the automation of development practices through our product to ensure technical success from proof of value through renewal and expansion. About us Five years ago, we set out to create a world where every software engineer is instantly ready-to-code. With over 1.5 million users, we are the leading platform for standardized and automated development environments. In 2024, we quadrupled enterprise revenue, signed several seven-figure contracts with F500 companies, launched our AI-first product architecture and, most importantly, discovered our authentic rhythm. In 2025, we will prepare the world to become software conductors with Ona. We are a talent-dense group of people who transform how software is created, empowering every company, team, and individual to succeed in a software-first world. Our operating principles guide how we build relationships and make decisions. We choose colleagues based on merit and alignment with these principles. If you are energized by the above, we would love for you to apply! Role responsibilities Our operating principles are a core responsibility of every role. We expect anyone who joins the team to actively participate in forming and enhancing our culture by living out these principles and holding others accountable towards them. Role-specific responsibilities: Own end-to-end technical success of enterprise customers in post-sales, from proof of value through renewal and expansion Design and implement optimal Gitpod environments and provide hands-on technical coaching to drive success Deeply understand customer workflows and developer experience initiatives Improve onboarding efficiency through tooling development and product feedback Develop repeatability through documentation, resources, programs, and workshops to drive enterprise customer success at scale At the end of your first 30 days, you will have: Deeply understood the product, the problems it solves, and how it operates Grasped our onboarding methodology to the extent that you can run implementation with minimal support Built relationships with key internal stakeholders on the GTM and Product Engineering teams Taken ownership of your account portfolio by establishing customer relationships, completing technical account audits, learning customer tech stacks, and strategizing a path forward Shared your feedback and suggestions around making our processes better About you You work in alignment with our operating principles You\’re a seasoned technologist. You understand the basics of computer science, software development, developer tools, containerization, and cloud infrastructure. You guide customers towards success whether discussing system architecture or implementation details, and you are solutions oriented and capable of driving meaningful next steps. You’re every customer’s favorite partner. You take full responsibility for the success of the customer and manage their frustrations, pain points, unlocks, and progress. You craft workable approaches and relentlessly empower customers towards success. You’re a product evangelist. Your passion for the product is contagious. When gaps exist between needs and capabilities, you bridge them by collaborating with internal teams to evolve the product in the direction of the customer. Additionally, we’re looking for someone with most of the following: Significant experience and outcomes in a technical, customer-facing role driving success within large enterprises from regulated industries up to the F500 Direct experience working with technical personas (Developers, Architects, Security) Expertise in platform engineering and developer productivity practices Familiarity across a wide range of frameworks and tools used in the software development life cycle at an enterprise company (SCM, IDE, DBs, Infra, etc) In-depth cloud experience: AWS (preferred), Azure, and/or GCP High-growth, early stage startup experience Willingness to travel to customers as needed We use these tools and expect you to have familiarity with most of them: Pylon Linear SFDC Gong Benefits Flexible paid time off including holidays that are most meaningful to you Employee-friendly equity terms (extended exercise) Health insurance (country-specific) Pension (country-specific) Wellness allowance Premium work-from-home equipment Regular company off-sites Interview process We are remote-first and so is our hiring process. Contingent on schedules, we aim to complete the entire process in about 2 weeks. We are conscious of your time and are committed to being as efficient as possible. We\\\’ll start the process with an intro call. Next, you\\\’ll complete a series of interviews designed to thoroughly evaluate our mutual compatibility. Hiring Manager Head of People Peer Chat Project and Panel Presentation CEO As a final step, we’ll set reference calls with people that can speak directly to your performance. Additionally, we will run a full background check (location dependent). #J-18808-Ljbffr