- 1) Responsible for the workflow in the assigned service area and the related administrative work, in close cooperation with the supervisors.
- 2) Create a warm and inviting environment for our guests.
- 3) Responsible for being knowledgeable about all menu items and accurately taking and entering guest orders into the system, while ensuring a comfortable and genuine experience for the guest.
- 4) To have professional knowledge of food and beverage preparation, service standards, guest relations and etiquette, and to have knowledge of appropriate table layout, service utensils and menu items.
- 5) Provide attentive and individualized service to meet the immediate satisfaction of guest requests.
- 6) Set up, clean, and serve tables promptly after use to ensure that guests can be seated on time.
- 7) Clean, organize and maintain the designated service station and prepare a mise en place to ensure that the station is ready when needed.
- 8) Fulfil side duties such loading, luggage service, embarkation duties.
- 9) Complete knowledge of all menus presented to guests to answer guests' questions about ingredients.
- 10) Responsible for the cleanliness, maintenance and upkeep of all equipment and ship property used to complete assigned tasks.
- 11) Prevent breakage and loss of all equipment and use only authorised chemicals in an approved manner.
- 12) Always show respect for co-workers and co-operate with all management decisions.
- 13) Attends ship and departmental meetings as required.
- 14) Maintain a professional appearance to meet the Grooming Standards.
- 15) Participate in tasting food and beverages and attend all scheduled training and menu briefings.
- 16) Handle guest complaints in a friendly and efficient manner, always ensure guest satisfaction and ensure that guest complaints and comments are reported to management
- 17) Active implementation of the philosophy behind the product.
- 18) Knowledge of the assigned security roll number (from the ships articles) and the assigned duties in case of an emergency.
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