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- Aufgaben: Be the go-to person for customer inquiries and banking services.
- Arbeitgeber: Join a leading project in the dynamic banking sector.
- Mitarbeitervorteile: Enjoy competitive salary, performance bonuses, and relocation support.
- Warum dieser Job: Grow your career in a supportive environment while making a real impact.
- Gewünschte Qualifikationen: Fluent in German (C2) and English (B2), with strong communication skills.
- Andere Informationen: Relocation assistance includes shared accommodation and airfare reimbursement.
Location: Porto, Portugal
Application Deadline: January 24, 2025
Work Model: On-site/Hybrid
About the Role
Join a dynamic and supportive team as a Customer Service Specialist for a leading project in the banking sector. In this role, you’ll be the first point of contact for customers, addressing inquiries and providing expert guidance on banking services. You’ll have the opportunity to combine customer service excellence with a proactive sales-oriented approach to enhance the client experience.
What We Offer
Compensation and Benefits
- Monthly Base Salary: 1,100 EUR (14 months).,15 400EUR annually
- Performance Bonus: Up to 200 EUR monthly (for 12 months).
- Meal Allowance (net): 7.63 EUR per working day (totaling 2,014.32 EUR annually).
- Relocation Support (for candidates moving from outside Portugal):
- Accommodation in a shared apartment for up to 12 months, with utilities included, for only 280 EUR/month (deducted from payslip).
- Airfare reimbursement (economy class) up to 400 EUR after six months of employment.
Work Schedule
- Standard Schedule: Monday to Friday, 8:00 AM to 5:00 PM (including bank holidays).
- Future Flexibility: Potential shift schedule from 8:00 AM to 8:00 PM.
- Enjoy two days off every week (Saturday and Sunday).
Key Responsibilities
- Provide inbound customer support for questions related to:
- Phone banking ID setup.
- T-PIN and Postbank app configuration.
- Act as the first point of contact for general service retail inquiries.
- Present the company’s product range in a sales-oriented and engaging manner.
- Support central marketing campaigns to enhance customer engagement.
Ideal Candidate
- Language Proficiency:
- German at C2 level (native/near-native).
- English at B2 level (fluent).
- Excellent communication and problem-solving skills.
- Ability to maintain confidentiality and professionalism in all interactions.
- Sales-oriented mindset with a passion for delivering exceptional service.
- Previous customer service experience is a plus but not mandatory.
Why Join Us?
- Work for a high-profile banking client (confidential).
- Competitive salary and performance bonuses.
- Comprehensive relocation package to help you settle in Porto.
- Opportunity to grow your career in a supportive and professional environment.
Ready to Apply?
If you are passionate about customer service, fluent in German and English, and eager to thrive in a fast-paced environment, we’d love to hear from you!
Apply now and secure your spot to join the team in January 2025. Let’s shape exceptional customer experiences together!
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Banking Support Specialist (relocation Lisbon) Arbeitgeber: Cross Border Talents
Kontaktperson:
Cross Border Talents HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Banking Support Specialist (relocation Lisbon)
✨Tip Number 1
Familiarize yourself with common banking services and products. Understanding the basics will help you engage confidently with customers and provide them with accurate information.
✨Tip Number 2
Brush up on your German and English communication skills. Since you'll be interacting with customers in both languages, being fluent will enhance your ability to assist them effectively.
✨Tip Number 3
Research the company’s values and customer service philosophy. Aligning your approach with their mission will demonstrate your commitment to providing exceptional service.
✨Tip Number 4
Prepare for potential role-playing scenarios during the interview. Being able to showcase your problem-solving skills in real-time can set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Banking Support Specialist (relocation Lisbon)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Banking Support Specialist position. Understand the key responsibilities and the skills required, especially the importance of customer service excellence and a sales-oriented approach.
Highlight Language Proficiency: Since fluency in German (C2) and English (B2) is crucial for this role, make sure to clearly highlight your language skills in your CV and cover letter. Provide specific examples of how you've used these languages in a professional setting.
Showcase Customer Service Experience: Even if previous customer service experience is not mandatory, it can be a strong asset. Include any relevant experiences where you provided support or assistance to customers, emphasizing your problem-solving skills and ability to maintain professionalism.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for customer service and your eagerness to work in a fast-paced banking environment. Mention why you are interested in relocating to Porto and how you can contribute to enhancing customer experiences.
Wie du dich auf ein Vorstellungsgespräch bei Cross Border Talents vorbereitest
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your comfort level.
✨Highlight Customer Service Experience
Even if you don't have extensive experience, think of examples where you've provided excellent service or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Banking Sector
Familiarize yourself with basic banking concepts and services. This knowledge will help you answer questions confidently and show your enthusiasm for the industry.
✨Prepare Questions for the Interviewers
Demonstrate your interest in the role by preparing thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just looking for any job, but are genuinely interested in this position.
