Portugese & English Customer Support Representative
Looking for an exciting international opportunity? Join a global customer support team and build your career in a dynamic, multicultural environment while making a positive impact through exceptional customer service.
Location: Athens, Greece
Work Model: On-site
Why Join This Opportunity?
- Competitive salary and attractive benefits
- Comprehensive training and onboarding
- Career growth and development opportunities
- International and multicultural work environment
- Supportive team culture
- Opportunity to develop valuable customer service skills
Key Responsibilities
- Provide customer support via chat, email, and phone in Portuguese.
- Assist users with account settings, content-related inquiries, and refund requests.
- Troubleshoot technical issues and resolve customer concerns efficiently.
- Review flagged content to ensure compliance with community standards.
- Identify issues such as phishing, spam, and malware.
- Deliver an outstanding customer experience while maintaining high-quality service.
Requirements
- Portuguese (C1 or native) and English (C1).
- Strong written communication skills.
- Good critical thinking and decision-making abilities.
- Comfortable working in a fast-paced environment.
- Basic PC skills and typing speed of at least 25 WPM with 85% accuracy.
- Previous customer support experience is a plus but not required.
- Must have valid work authorization in Greece
??'?? ?????? ??????????-???????? ?????? ?? ??????, ??????! in Berlin Arbeitgeber: Cross Border Talents
Als Arbeitgeber in Barcelona bieten wir eine dynamische und internationale Arbeitsumgebung, die sich durch eine unterstützende und kollaborative Teamkultur auszeichnet. Unsere Mitarbeiter profitieren von einem wettbewerbsfähigen Gehaltspaket, leistungsbasierten Anreizen sowie umfassenden Schulungs- und Entwicklungsmöglichkeiten, die es ihnen ermöglichen, ihre Karriere voranzutreiben. Wenn Sie Freude daran haben, Beziehungen aufzubauen und Kunden durch den Onboarding-Prozess zu begleiten, sind Sie bei uns genau richtig.
