German Customer Experience Specialist | Sofia (On-site + Relocation Included)

Customer Experience Specialist German Speaker

Location: On-site in Sofia, Bulgaria
Languages Required: German (C2) & English (B2)
Start Date: Ongoing | Full-time, permanent

About the Role

Are you fluent in German and ready for a fresh opportunity in one of Europe\’s most vibrant cities? We are looking for enthusiastic and dedicated individuals to join our team in Sofia, Bulgaria , as Customer Experience Specialists . This is an exciting on-site role supporting global clients, with full training, competitive salary, and a relocation package to help you settle in smoothly.

Your Responsibilities

• Deliver excellent customer support via phone, email, or chat

• Resolve product or service issues and guide with empathy and accuracy

• Document customer interactions in internal systems

• Collaborate with team members and internal departments to ensure issue resolution
• Maintain a high standard of professionalism, service, and communication

What We are Looking For

• Fluency in German (C2) and proficient English (B2)

• EU citizenship or a valid Bulgarian work permit

• High school diploma (minimum required)

• Strong problem-solving and communication skills

• Ability to work on-site and contribute to a team-focused environment

Salary & Benefits

• Monthly gross salary: 1,890€ to2,045€ (based on project)

• Monthly transport/internet allowance: 25€ (net, in addition to base salary)

Relocation Package

• 10 nights in a hotel in Sofia city center with breakfast included

• Travel reimbursement up to 250 € after completing 6 months of employment

Employee Benefits

• Health and dental insurance

• Life insurance

• Multisport Card (co-financed by the employer)

• Bonus of 255 € for life milestones (marriage, child birth/adoption, graduation)

• Discounts on a variety of products and services

Why Sofia?

Sofia offers a blend of rich history, affordable living, and a growing international community. From mountain hikes to thriving cafés and coworking spaces, it\’s a perfect place to balance life and career.

Interested?
Apply today to take your next career step in an international, people-first company and start your new chapter in Sofia!

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