German Customer Technical Advisor | Athens Greece

At the moment Cross Border Talents is looking for German speakers to work in Athens, Greece. Are you interested in moving abroad?

Your Role as a Customer Technical Advisor :

• Respond and record consumer inquiries / questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements

Requirements for the Customer Technical Advisor :

• High School Diploma or Higher
• Native / Fluent German;
• Good level of English, C1;
• Writing speed : 20 words per minute
• Good Problem Solving Skills
• Strong troubleshooting skills

Cross Border Talent\’s Offer :

• Paid travel Expenses;
• Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
• Renewable contract of 12 months;
• Health Coverage and Private Health Care;
• Attractive Salary with performance bonus;
• Working hours : 40h per week = is 8 hours per day / 5 days a week;

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