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- Aufgaben: Support clients of a major financial institution via calls, chat, and email.
- Arbeitgeber: Join a global leader in customer engagement with a focus on employee development.
- Mitarbeitervorteile: Enjoy performance bonuses, meal allowances, health insurance, and paid training.
- Warum dieser Job: Thrive in a supportive environment with long-term career growth opportunities.
- Gewünschte Qualifikationen: Fluency in German (C2) and English (B2); customer service experience preferred.
- Andere Informationen: Relocation package includes up to €700 reimbursement and 4 weeks hotel accommodation in Porto.
Das voraussichtliche Gehalt liegt zwischen 24000 - 36000 € pro Jahr.
Join a global leader in customer engagement services , known for its cutting-edge solutions and a strong commitment to employee development. Here, you’ll find a supportive environment where your career can thrive and your skills can grow.
The Role: You’ll support clients of a well-known financial institution through calls, chat, and email , helping them navigate online banking and understand products and marketing campaigns. Your main responsibilities include:
- Responding to customers via calls, chat, and email
- Providing product details and information on campaigns
- Assisting with card services and scheduling appointments
- Supporting marketing initiatives and inquiries
What We Offer:
- Performance and language bonuses
- Meal allowance
- Health insurance
- Paid training programs
- Long-term career growth opportunities
Relocation Package:
- Up to €700 relocation reimbursement
- 4 weeks of hotel accommodation in Porto
Requirements:
- Fluency in German (C2) and English (B2)
- Work permit for Portugal
- Ready to start ASAP
- Customer service experience preferred but not required
If you’re ready to join a global leader and make a meaningful impact, this is your chance to thrive in a fast-paced and collaborative environment!
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German-Speaking Customer Support Agent Porto with Relocation Arbeitgeber: Cross Border Talents
Kontaktperson:
Cross Border Talents HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: German-Speaking Customer Support Agent Porto with Relocation
✨Tip Number 1
Familiarize yourself with the financial products and services offered by the institution you'll be supporting. This knowledge will help you provide accurate information to customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be interacting with clients in both languages, being fluent and confident will set you apart from other candidates.
✨Tip Number 3
Research common customer service scenarios in the financial sector. Understanding typical customer inquiries and how to address them will prepare you for the types of calls and chats you'll handle.
✨Tip Number 4
Show enthusiasm for relocation and living in Porto. Highlighting your willingness to embrace this change can make a positive impression on the hiring team, as they value candidates who are excited about the opportunity.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: German-Speaking Customer Support Agent Porto with Relocation
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description. Understand the responsibilities and requirements, especially the importance of fluency in German and English, as well as customer service experience.
Tailor Your CV: Customize your CV to highlight relevant experiences that align with the role. Emphasize any customer service experience, language skills, and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you are interested in working in customer support and how your skills can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your language proficiency is clearly stated.
Wie du dich auf ein Vorstellungsgespräch bei Cross Border Talents vorbereitest
✨Showcase Your Language Skills
Since fluency in German and English is crucial for this role, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to feel confident.
✨Understand the Company and Its Services
Research the global leader in customer engagement services and familiarize yourself with their solutions, especially those related to online banking. This knowledge will help you answer questions more effectively and show your genuine interest.
✨Prepare for Customer Scenarios
Think about potential customer inquiries you might encounter in this role. Prepare responses for common issues related to online banking, card services, and marketing campaigns to demonstrate your problem-solving skills.
✨Highlight Your Adaptability
This position requires working in a fast-paced environment. Share examples from your past experiences where you successfully adapted to changes or handled multiple tasks simultaneously to showcase your ability to thrive under pressure.
