Work in Portugal Customer OperationsFrench Market

Want to Relocate to Portugal

We are looking for French-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse multicultural environment in Lisbon.

Position:

Operations Customer Expert

Location:

Lisbon Portugal

Market:

French-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team you will :

• Respond to customer requests via email, chat, contact forms and calls
• Handle support tickets related to general queries, refunds or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escape cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation : 1040 / month

Includes : Base salary

Monthly holiday & Christmas allowances

Meal allowance (7 per working day)

Apartment benefit‐in‐kind (200 declared on payslip tax‑free until 31/12/2026)

Health insurance from day one

Potential productivity bonus (performance‑based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation : / month

Includes : Base salary

Monthly holiday & Christmas allowances

Meal allowance

Health insurance from day one

Potential productivity bonus (performance‑based)

Training Information

• Schedule : 8 hours / day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice
• Training allowance : 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours / week 1 hour lunch break
• 22 vacation days per year
• French holidays apply
• If you work on a Portuguese public holiday you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro bus train)

Why Portugal

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities and a great work‑life balance.

Want to apply or learn more? Feel free to message me!

Key Skills

Acting, Anti Money Laundering, Electrical Designing, Marketing & Promotions, Dsp, Immigration

Employment Type

Full Time

Experience

years

Vacancy

1

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