Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Be the go-to tech guru for our Premium Support customers and ensure their success.
- Arbeitgeber: Join CrowdStrike, a leader in cybersecurity, dedicated to stopping breaches with innovative solutions.
- Mitarbeitervorteile: Enjoy flexibility, autonomy, and a collaborative work culture while making a real impact.
- Warum dieser Job: Work with passionate people and help protect businesses and communities through cutting-edge technology.
- Gewünschte Qualifikationen: Bachelor's degree or equivalent, bilingual in Italian/German, and experience in customer success roles.
- Andere Informationen: Opportunity to travel up to 25% and engage with diverse teams and customers.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
About the Role
As a Senior Technical Account Manager, you will provide proactive technical support to our Premium Support customers. You will work with people who are passionate about Internet Security and Customer Advocacy, and ensure that our customers are protected, stable, and empowered to stop breaches.
Key Responsibilities
- Serve as primary technical contact and augment our customer support teams
- Onboard new customers to the CrowdStrike platforms
- Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices
- Serve as customer advocate with internal CrowdStrike stakeholders
- Engage with customers at all levels of their organization
- Research customers\‘ technical issues in a timely manner
- Maintain control of the overall resolution for any escalated case
- Leverage internal technical expertise to provide effective solutions
- Create knowledge base content to capture new learning
- Participate in technical communications within the team
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Support the sales teams in identifying account expansion opportunities
- Drive support cases to ensure issues are being resolved in a timely manner
Requirements
- Bachelor\’s Degree or equivalent experience
- Native or Bilingual in one of the following languages: Italian/German
- Experience working with Windows Server Operating Systems
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Excellent communication skills, written and verbal
- Proven problem-solving skills
- Collaborative attitude
- Ability to travel up to 25%
- Commitment to customer success
PREFERRED QUALIFICATIONS
- Bachelor\’s Degree in Computer Science or equivalent
- CISSP or ITIL Certification
- 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
- Deep expertise in Linux and Mac platforms
About CrowdStrike
We\’re a global leader in cybersecurity, dedicated to stopping breaches and redefining modern security with our AI-native platform. Our customers trust us to keep their businesses running, their communities safe, and their lives moving forward.
We\’re a mission-driven company that values flexibility, autonomy, and collaboration. We\’re looking for talented individuals who share our passion for innovation, customer advocacy, and community.
If you\’re passionate about Internet Security and Customer Advocacy, and want to work with people who care deeply about our customers\‘ success, then we invite you to join our team.
Sr. Technical Account Manager Arbeitgeber: CrowdStrike
Kontaktperson:
CrowdStrike HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Sr. Technical Account Manager
✨Tip Number 1
Familiarize yourself with CrowdStrike's products and services. Understanding their platform will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of CrowdStrike on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in technical account management will show that you have the skills needed for this role.
✨Tip Number 4
Stay updated on the latest trends in cybersecurity and customer success. Being knowledgeable about current challenges and solutions in the industry will help you stand out as a candidate who is proactive and informed.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Sr. Technical Account Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Technical Account Manager position. Understand the key responsibilities and requirements, especially the importance of customer advocacy and technical expertise.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success, technical account management, and any specific technologies mentioned in the job description, such as Windows Server Operating Systems and enterprise web technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Internet Security and Customer Advocacy. Use specific examples from your past experiences to demonstrate how you meet the qualifications and can contribute to CrowdStrike's mission.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully engaged with customers in previous roles.
Wie du dich auf ein Vorstellungsgespräch bei CrowdStrike vorbereitest
✨Show Your Passion for Internet Security
Make sure to express your enthusiasm for internet security during the interview. Share any relevant experiences or projects that highlight your commitment to protecting customers and preventing breaches.
✨Demonstrate Technical Expertise
Be prepared to discuss your experience with Windows Server Operating Systems and any knowledge you have of enterprise web technologies. Highlight specific examples where you've successfully resolved technical issues for customers.
✨Emphasize Customer Advocacy
Illustrate your ability to act as a customer advocate by sharing stories where you've gone above and beyond to ensure customer success. This could include proactive health checks or training sessions you've conducted.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical challenges or customer issues. Practice articulating your problem-solving process clearly, showcasing your collaborative attitude and ability to leverage internal resources.
