Technical Training Producer

Technical Training Producer

Department

| Operations: Virtual Producers

Location

Reports To

Lead of Virtual Training Production

Employment Type

Part-Time, As-Needed

FLSA Status

Non-Exempt

EEO Category

Administrative Support Workers

The Impact you Will Have

You will be responsible for supporting facilitators as they deliver learning programs to our clients.

This position will work alongside our Master Trainer, Client Experience, and Operations teams to deliver a seamless experience for participants.

What You’ll Do

• Pre-Event
• Check coverage requests for urgent and/or emergent coverage needs.
• Check event board and self-schedule future events.
• Convert time zones for scheduling.
• Collaborate with other producers on events.
• During Event

• Assist facilitators in running virtual events by

• Syncing with the facilitator ahead of session and helping them prepare the classroom for the session.
• Opening the virtual classroom to attendees 15 minutes prior to session start time.
• Troubleshoot and resolve any participant audio, video, and technology issues once the session begins. Escalate where needed.
• Engage with learners both on camera and off camera.
• Take attendance using a roster template.
• Organize virtual rooms for breakout sessions
• Manage learner engagement tools such as chat, breakrooms, polls, and other non-verbal feedback.
• Maintain Crucial Learning and client intellectual property (IP) integrity and confidentiality
• Respond to technical client questions about virtual courses/platforms.
• Post-Event
• Report issues with the platform.
• Provide feedback about the event.
• Collaborate with other producers on events.
• Other
• Read and reply to written communication in a timely fashion.
• Stay up to date on latest producer processes and resources provided by Crucial Learning.
• Other projects as assigned.

What You’ll Need

• Experience hosting an event / meeting on Zoom.
• Preferred understanding of, and experience with, other video conferencing platforms (Web Ex, Microsoft Teams, Adobe Connect, etc.)
• Experience with webcam and microphone controls at both the hardware and software levels.
• Experience in a customer service role with effective interpersonal and communication skills.
• Ability to communicate technical information to both technical and non-technical personnel at various levels in the organization.
• Demonstrated troubleshooting skills and the flexibility to pivot when needed.
• The ability to speak Spanish a plus.
• Ability to balance autonomous work while collaborating with facilitators and team members.
• Self-regulated time management skills, including the ability to cover some urgent and/or emergent coverage needs of the business.
• Knowledge of computer, media, and networking technology.
• Ability to multi-task multiple channels of communication simultaneously.
• Professional attitude toward customer service and learner engagement.
• Preferred experience in working with teams using cloud-based file management, Office 365 and/or related online collaborating tools and systems.
• Ability to work within a 360-degree feedback environment.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

What You’ll Get

• Access to some of the richest professional development programs.
• A variety of benefits, including retirement savings plans with employer contributions to assist with your financial security today and in the years ahead.
• Access to health benefits and wellness programs for employees and families.
• The ability to work in a flexible work environment.
• Professional development support as we want YOU to be successful in your career. Our team will work with you to establish the goals you are trying to achieve in your profession.

AAP

Crucial Learning provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, Crucial Learning complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Crucial Learning expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of Crucial Learning’s employees to perform their job duties may result in discipline up to and including discharge.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Crucial Learning, please contact our Recruitment department at hr@cruciallearning. com.

• ADA (American with Disabilities Act) Information
• Work is performed primarily in an office setting
• Operates standard office equipment to include a computer, calculator, copier, fax, telephone

The anticipated base salary range for this position is $18.00 - $20.00 an hour with the opportunity to participate in a variable incentive plan.

The actual hourly rate offered will depend on factors such as experience, skills, qualifications, and location.

Crucial Learning is an Equal Opportunity Employer – minorities, females, veterans, and individuals with disabilities are encouraged to apply.

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