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- Aufgaben: Lead operational management and build decentralized customer support teams across Europe.
- Arbeitgeber: Join Cryptonow Austria, a pioneer in making crypto accessible since 2017.
- Mitarbeitervorteile: Enjoy a pivotal role with opportunities for professional growth in a collaborative environment.
- Warum dieser Job: Be part of an exciting European expansion and reshape the future of financial services.
- Gewünschte Qualifikationen: Proven COO experience, strong leadership skills, and fluency in German and English required.
- Andere Informationen: Ideal for hands-on leaders passionate about crypto and financial services.
Das voraussichtliche Gehalt liegt zwischen 72000 - 108000 € pro Jahr.
Company/Location:
Cryptonow Austria (Vienna), part of the Cryptonow Group
About Us
Cryptonow Austria is a leading entity within the Cryptonow Group. With a robust network of over 130 partners, we are dedicated to making crypto easy and accessible for everyone. Our unique product offerings, including the Cryptonow Brokerage Platform and Crypto Voucher Cards, have positioned us as pioneers in the industry since 2017. Cryptonow Austria operates as a financial institute overseen by the FMA (Financial Market Authority), ensuring compliance with the highest EU regulatory standards. As we embark on an exciting expansion across Europe, we are looking for a hands-on and experienced COO to lead our ambitious growth journey.
Role Overview
As the COO, you will be responsible for the overall operational management of Cryptonow Austria. You will ensure the seamless execution of our services, focusing on customer excitement functions, compliance, mid-office functions, and running our crypto platform services. A key part of your role will be to build decentralized EU customer operations teams for over 10 countries, accommodating multiple languages to enhance customer satisfaction. Additionally, you will oversee the recruitment, training, and development of customer operations employees and build the EU team from the ground up to ensure exceptional customer happiness across all markets. Your leadership will be crucial in maintaining operational efficiency and driving customer satisfaction as we expand across Europe.
Key Responsibilities
- Build the EU retail customer operations team from the ground up, establishing robust processes and systems.
- Develop and implement strategies to ensure outstanding customer experiences.
- Build and manage decentralized EU customer support teams for 10+ countries, ensuring multilingual capabilities.
- Oversee the recruitment, training, and development of customer support employees to maintain high service standards.
- Oversee day-to-day operations, ensuring the efficient delivery of services and operational excellence.
- Ensure mid-office compliance with all regulatory requirements, working closely with the Head of Compliance and other relevant teams.
- Manage mid-office functions, transaction processing, and financial reporting.
- Lead and optimize the customer operations of our Cryptonow Crypto Brokerage Platform and Crypto Voucher Cards.
- Collaborate with other executive team members to develop and execute company-wide strategies.
- Foster a culture of continuous improvement, innovation, and teamwork.
- Ensure effective communication and coordination between departments.
- Monitor operational performance metrics and implement corrective actions as needed.
- Represent the company in industry events, conferences, and media engagements when required.
Qualifications
- Proven experience in a COO or operations role, preferably within a startup or high-growth environment.
- Demonstrated success in managing customer support functions and ensuring high levels of customer satisfaction.
- Experience in hiring, building, and managing decentralized customer support teams, preferably across multiple countries and languages.
- Strong understanding of compliance and regulatory requirements within the financial services sector.
- Experience in recruiting, training, and developing customer support employees.
- Experience in building operations teams from the ground up.
- Excellent leadership, strategic thinking, and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Fluency in German and English is required; additional European languages are a plus.
What We Offer
- A pivotal role in a rapidly growing company with significant influence over its strategic direction.
- The opportunity to be part of a large European growth story from the ground up.
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
If you are a hands-on leader with a passion for the crypto and financial services industry and are excited about the opportunity to drive our European expansion, we would love to hear from you!
Join us on our journey to reshape the future of financial services in Europe!
#J-18808-Ljbffr
Chief Operating Officer (COO) - Cryptonow Austria Arbeitgeber: Cryptonow
Kontaktperson:
Cryptonow HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Chief Operating Officer (COO) - Cryptonow Austria
✨Tip Number 1
Familiarize yourself with the crypto industry and its regulatory landscape, especially in Europe. Understanding the nuances of compliance and financial regulations will give you an edge in discussions during the interview process.
✨Tip Number 2
Highlight your experience in building and managing decentralized teams. Be prepared to share specific examples of how you've successfully led teams across multiple countries and languages, as this is a key responsibility for the COO role.
✨Tip Number 3
Demonstrate your strategic thinking skills by preparing insights on how you would approach customer satisfaction and operational efficiency in a rapidly growing environment. This will show that you are proactive and ready to contribute from day one.
✨Tip Number 4
Network within the crypto and financial services community. Attend relevant events or engage with professionals on platforms like LinkedIn to gain insights and make connections that could be beneficial for your application.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Chief Operating Officer (COO) - Cryptonow Austria
Tipps für deine Bewerbung 🫡
Understand the Company: Dive deep into Cryptonow Austria's mission, values, and product offerings. Familiarize yourself with their unique position in the crypto market and how they aim to expand across Europe.
Tailor Your CV: Highlight your relevant experience in operations, particularly in high-growth environments. Emphasize your leadership skills, experience in building decentralized teams, and any specific achievements related to customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the crypto industry and your vision for operational excellence. Discuss how your background aligns with the responsibilities of the COO role and how you can contribute to Cryptonow Austria's growth.
Showcase Multilingual Skills: If you speak multiple languages, make sure to mention them prominently in your application. Given the role's focus on managing customer support across various countries, this will be a significant advantage.
Wie du dich auf ein Vorstellungsgespräch bei Cryptonow vorbereitest
✨Show Your Leadership Skills
As a COO, your leadership abilities are crucial. Be prepared to discuss specific examples of how you've successfully built and managed teams, especially in decentralized environments. Highlight your experience in fostering a culture of continuous improvement and teamwork.
✨Demonstrate Your Understanding of Compliance
Given the regulatory nature of the financial services sector, it's important to showcase your knowledge of compliance and regulatory requirements. Prepare to discuss how you've ensured compliance in previous roles and how you plan to maintain these standards at Cryptonow Austria.
✨Emphasize Customer Satisfaction Strategies
Customer satisfaction is a key focus for this role. Be ready to share your strategies for enhancing customer experiences and how you've successfully implemented these in past positions. Discuss any metrics or feedback mechanisms you've used to measure success.
✨Prepare for Multilingual Team Management
Since you'll be building decentralized customer support teams across multiple countries, highlight your experience in managing multilingual teams. Discuss any challenges you've faced and how you overcame them to ensure effective communication and service delivery.
