Business Solutions Analyst III - Remote

• Job Title
• Business Solutions Analyst III - Remote
• Requisition Number
• R7695 Business Solutions Analyst III - Remote (Open)
• Location
• Arizona - Home Teleworkers
• Additional Locations

Alabama, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and 21 other states.

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States.

We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life’s uncertainties.

You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact.

We are actively hiring for a Business Solutions Analyst III - Remote.

Your Role

This role works directly with stakeholders to define, document, and drive business requirements for technology and process changes.

It is responsible for owning business requirements analysis and definition/documentation, facilitating cross‑functional collaboration, and managing requirements through the product lifecycle, including UAT testing support.

Under limited supervision, this role formulates and defines system scope and objectives based on user needs and a strong understanding of applicable business systems and industry requirements.

The role is expected to apply knowledge of business analysis methodologies, tools, and techniques to ensure solutions meet business needs.

It partners closely with individuals in the business as well as IT.

Your Work

• Planning and Monitoring
• Maintain a standardized approach to key responsibilities in alignment with enterprise best‑practices; monitor the execution of business analysis activities, ensuring alignment with project goals and interested party needs.
• Utilize appropriate methods for gathering and documenting requirements; and communicate scheduling and timelines to project/program manager for overall project plan.

Requirements Elicitation and Analysis

• Support stakeholder engagement efforts (e. g., interviews, workshops) to elicit business and data requirements.

Partners closely with business stakeholders and subject matter experts to understand business context – problem, current state, desired future state, objectives, business needs and impacted user groups.

Requirements Documentation & Management

• Under limited supervision, document business requirements, using the appropriate technique (i. e., customer journeys, business context diagram, process flows, use case model, conceptual data models, SMART requirements).
• Translate business requirements into functional design specifications.
• With guidance, identify key data inputs and required flows across multiple systems in alignment with data center of excellence expectations.
• As needed, in collaboration with SMEs, create current and future state system process journey maps, considering system flows and data streams.
• With some leadership support, manage the requirements throughout the project lifecycle, facilitating validation, prioritization, approval, and traceability (from initiation through delivery).
• Manage requirements change process, ensuring that changes are properly communicated, documented and assessed for impact and risk.
• Partner with data experts in center of excellence to validate feasibility of proposals.
• With business stakeholder, facilitate requirements review and obtain approval, if needed. Ensure shared understanding of requirements across business and IT partners.
• Support Testing
• Prepare business validation (UAT) plan.
• Plan, manage and may complete testing of application, system and/or process changes/upgrades at key phases of development, including writing test plans, developing test cases with expected results, and scheduling tests in concert with testing leads in IT.
• Partner with data group to execute testing of processes for data components.
• Support business users in performing business validation.
• Review test results and support issue resolution in alignment with business stakeholders.
• Required Experience, Education and Skills
• 4+ years business systems analysis experience
• Bachelor’s degree in a related area or an equivalent combination of education and experience or BSA Certification
• Knowledge of insurance business (e. g., Personal Lines, Commercial Auto, Claims, Operations)
• Proficient knowledge and experience using diagramming technique tools (e. g., UML, Visio, Lucidchart, draw. io, i Grafx, Miro)
• Guidewire, Pricing tools knowledge
• Knowledge of structured testing methodology, project lifecycle methodologies, SDLC and project management practices
• Detailed technical knowledge of a group of interrelated systems and their business functions – insurance systems and pricing algorithms
• Understand the software development approach being used and define how requirements development will be conducted (e. g., elicitation, analysis, specification and validation)
• User level knowledge of all systems utilized by division/team
• Proficiency in data analysis tools and methodologies
• Knowledge of software development lifecycle methodologies
• Ability to develop an understanding of data relationships among various systems within assigned functional area
• Knowledge of data produced by systems, its uses, sources and meaning for decisions; ability to run queries across platforms and provide analytics on the results
• Strong collaboration skills across divisions and functions, including end users, developers, testers, and analysts.
• Strong oral and written communication skills to translate business needs into formal requirements that can be understood by IT partners
• Able to communicate basic training expectations for testing
• Demonstrated learning agility to adapt to evolving technology needs

What would make us excited about you?

• Guidewire Certified Analyst
• 2–3 years insurance industry experience
• Experience supporting large transformations, enhancements, vendor system implementations, or reporting and conversion projects
• Actively shapes company culture (e. g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e. g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional/team meetings and other in‑person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

CSAA Insurance Group is an equal opportunity employer.

CSAA does not provide visa sponsorship for this role.

Applicants must have authorization to work indefinitely in the US.

Please do not apply for this role if at any time (now or in the future) you will need immigration support (i. e., H‑1B, TN, STEM OPT Training Plans, etc.).

“The National Average Salary Range” for this position is $89,865.00–$99,850.00.

However, we have a location‑based compensation structure.

Our salary ranges vary and are calculated based on work location.

The starting pay range for this position across all the states we hire in is $89,865.00–$119,800.00.

This role also includes an opportunity for a company‑wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 8% of eligible pay.

This job posting will be unposted on Tue, 2 Jun 2026.

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