Legal Operations Senior Consultant - Remote

• Job Title
• Legal Operations Senior Consultant - Remote
• Requisition Number
• R7823 Legal Operations Senior Consultant - Remote (Open)
• Location
• California - Home Teleworkers
• Additional Locations

Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States.

Here, every employee shapes our mission.

We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life’s uncertainties.

You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact.

Step into a role where you can contribute to our shared success through meaningful work.

Your Role

Working under limited direction from Legal Operations or Litigation leadership, the Legal Operations Sr.

Consultant, oversees key areas of the legal operations function.

This role owns moderately complex initiatives, supporting department and division priorities while contributing to process improvement and change management efforts.

Essential Functions / Principal Responsibilities

• Owns and/or leads moderately complex legal or litigation operations projects involving multiple stakeholders.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions to support consistent implementation and effective day‑to‑day use.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Schedules, prepares agendas for, and facilitates meetings related to projects and project portfolio management.
• Prepares reports, analyses, and presentations for leadership audiences.
• Primary Responsibilities – Legal Operations
• Manages recurring operational activities and supports compliance with enterprise and legal department standards.
• Partners with attorneys, finance, IT, and other business functions to support corporate law, litigation and division-wide initiatives.
• Primary Responsibilities – Litigation Operations
• Coordinates project management activities across litigation operations, including facilitating monthly project meetings, tracking progress, helping prioritize work, and identifying and resolving roadblocks.
• Partners with internal stakeholders such as IT, strategic sourcing, facilities, finance, and other business functions to support cross‑functional initiatives.
• Leads key litigation operations projects directly.
• Required Experience, Education and Skills
• Bachelor’s degree in a related field, or an equivalent combination of education and relevant experience.
• Typically, a minimum of 8 years of relevant legal, legal operations, or litigation operations experience.
• Demonstrated experience managing operational functions and supporting cross‑functional initiatives.
• Advanced knowledge of legal concepts, terminology, and procedures relevant to legal or litigation support functions.
• Strong understanding of law office and litigation office administration, facilities management, budgeting, purchasing, and legal technology.
• Working knowledge of legal operations, litigation operations, project management, financial management, and process improvement concepts.
• Demonstrated ability to manage people, prioritize competing demands, and operate with limited direction.
• Proven ability to analyze issues, develop solutions, and support implementation.
• Strong interpersonal, written, and verbal communication skills.
• Proficiency with Microsoft Word, Excel, and matter or case management systems; ability to prepare reports and analyses.
• Ability to lead meetings and collaborate across functions.
• What would make us excited about you
• 3–4 years of people leadership or supervisory experience.
• Paralegal certification or other relevant professional certifications.
• Change management, project management and/or process improvement certification.
• Experience preparing presentations and documenting workflows using Power Point or similar tools.
• Knowledge of change management or project management methodologies.
• Experience supporting staff counsel or in‑house litigation operations.
• Experience supporting multiple law offices or geographically dispersed teams.
• Experience leading moderately complex projects involving multiple stakeholders.
• Actively shapes our company culture (e. g., supporting employee resource groups, mentoring employees, volunteering, joining cross‑functional projects)
• Champions our cultural norms (e. g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
• Travels as needed for role, including divisional / team meetings and other in‑person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.
• Remote Work Exception

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Additional Benefits

CSAA IG offers a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and other benefits.

Read more about what we offer and what it is like to be a part of our dynamic team at https://careers. csaainsurance. aaa. com/us/en/benefits.

We believe in growth for everyone. Leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

We embrace a remote‑first culture through our Flexible Workplace.

Most employees hold Home‑Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices.

An inclusive and welcoming workplace fosters innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: We are taking bold action to build more resilient communities and reduce our environmental impact.

Accommodation and Visa

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.

If you would like to request an accommodation to participate in the job application or interview process, please contact Talent Acquistion@csaa. com.

CSAA does not provide visa sponsorship for this role.

Applicants must have authorization to work indefinitely in the U.

Please do not apply for this role if you will need immigration support at any time (e. g., H-1B, TN, STEM OPT).

Equal Opportunity Employer

CSAA Insurance Group is an equal opportunity employer.

Salary

The national average salary range for this position is $80,865.00–$89,850.00.

Our salary ranges vary and are calculated based on work location.

The starting pay range for this position across all the states we hire in is $80,865.00–$107,900.00.

This role also includes an opportunity for a company‑wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay.

Expiration

This job posting will be unposted on Tue, 14 Jul 2026.

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