Auf einen Blick
- Aufgaben: Support clients with business-to-business services and manage digital assets.
- Arbeitgeber: CSC is a global leader in business, legal, and financial services with over 8,000 colleagues worldwide.
- Mitarbeitervorteile: Enjoy hybrid work, competitive pay, bonuses, and comprehensive benefits including tuition reimbursement.
- Warum dieser Job: Join a diverse team focused on innovation and client success in a top-rated workplace.
- Gewünschte Qualifikationen: Fluency in English and German, strong communication skills, and customer service experience preferred.
- Andere Informationen: Work hours are Monday to Friday, 9am to 6pm, with opportunities for growth.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
Title: Client Service Representative
Location: Wiesbaden
Working Hours: Monday to Friday – 9am – 6pm
Hybrid
As a Customer Service Representative, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting-edge technology and global internet branding.
Some of the things you will be doing:
• Building and maintaining client relationships by providing excellent customer service to both internal and external clients
• Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
• Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
• Taking and fulfilling orders, partnering with our clients to become their trusted advisor
• Identifying new revenue opportunities/enhancements to product offerings
• Cooperatively work with Service Support teams to complete internal and external customer orders
• Assisting Product Managers with brand launches, problem-solving, product development and troubleshooting
• Understanding and communicating Industry changes and new product offerings to clients
• Research and analysis of customer data
• Conducting online demonstrations for clients and sales staff
• Must be fluent in English and German. Any additional language would be a plus
• Experience in a similar customer service-orientated role is advantageous
• Outstanding written and verbal communication skills
• Strong Microsoft Office skills including MS Excel, Word and Outlook
• Ability to work independently as well as on a team
• Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
• Previous experience in producing quality results with high attention to detail
• Ability to be direct, open, and honest when dealing with customers and co-workers
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people.
- We have been voted a Top Workplace every year since 2006.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.
ZIPC1_DE
Client Service Representative (m/w/d) Arbeitgeber: CSC Global
Kontaktperson:
CSC Global HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Client Service Representative (m/w/d)
✨Tip Number 1
Finde heraus, welche spezifischen Fähigkeiten und Erfahrungen in der Stellenbeschreibung hervorgehoben werden. Bereite dich darauf vor, diese während des Vorstellungsgesprächs zu betonen, insbesondere deine Erfahrung im Kundenservice und deine Fähigkeit, mit digitalen Assets umzugehen.
✨Tip Number 2
Nutze dein Netzwerk! Sprich mit aktuellen oder ehemaligen Mitarbeitern von CSC, um mehr über die Unternehmenskultur und die Erwartungen an die Rolle zu erfahren. Dies kann dir helfen, dich besser auf das Gespräch vorzubereiten.
✨Tip Number 3
Bereite dich darauf vor, Beispiele für deine Kommunikationsfähigkeiten zu geben. Da die Rolle sowohl schriftliche als auch mündliche Kommunikation erfordert, solltest du konkrete Situationen parat haben, in denen du erfolgreich mit Kunden oder Teamkollegen kommuniziert hast.
✨Tip Number 4
Informiere dich über die neuesten Trends im Bereich Marken- und Domainmanagement. Zeige während des Interviews, dass du proaktiv bist und ein Interesse daran hast, wie CSC seine Dienstleistungen weiterentwickeln kann.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Client Service Representative (m/w/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Service Representative position. Highlight the key responsibilities and required skills, such as customer service experience and proficiency in English and German.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that align with the job requirements. Emphasize your customer service background, communication skills, and any experience with digital assets or brand protection.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully built client relationships and handled service issues in previous positions.
Highlight Your Technical Skills: Since the role involves managing digital assets and using Microsoft Office tools, be sure to mention your proficiency in MS Excel, Word, and Outlook. Provide examples of how you've used these tools effectively in past roles.
Wie du dich auf ein Vorstellungsgespräch bei CSC Global vorbereitest
✨Showcase Your Customer Service Skills
As a Client Service Representative, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved client issues or built strong relationships. Highlight your communication skills and how they helped in those situations.
✨Demonstrate Your Technical Savvy
Since the role involves managing digital assets and working with cutting-edge technology, be ready to discuss your familiarity with online tools and platforms. Mention any relevant experience you have with Microsoft Office, especially Excel, as well as any other software that may be beneficial for the role.
✨Research CSC and Its Services
Familiarize yourself with CSC's offerings and its commitment to clients. Understanding their business model and recent developments will allow you to ask insightful questions during the interview, showing your genuine interest in the company and the role.
✨Prepare for Behavioral Questions
Expect behavioral interview questions that assess your problem-solving abilities and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you handled challenges in previous roles and what you learned from those experiences.