Looking to make a global impact? This high-visibility leadership role offers the opportunity to shape and execute CSL's omnichannel engagement strategy across the International region (ex-US) while partnering with senior executives to transform customer engagement and accelerate business growth across a diverse global portfolio. Responsibilities: Leadership & Vision Member of the Global Omnichannel & Digital Strategy Leadership team to set strategic direction and priorities co-create a cohesive omnichannel engagement strategy together with international Marketing as well as with regions across the full product-portfolio Set long-term roadmap for adoption of tools/systems/frameworks around omnichannel and commercial excellence (in collaboration with respective CoEs) Translate senior leadership priorities (Marketing, Medical, Commercial) into actionable omnichannel plans Stakeholder Partnership Act as a sparring partner/advisor to Marketing, Medical and Commercial heads Partner with and Advocate for local and regional needs with global enablement functions (e.g. I&A, I&T, Business Excellence,…) Team Leadership & Development Build, lead, mentor and grow cross-functional team of senior specialists that can deliver across the omnichannel spectrum Foster learning and professional development and promote a culture of continuous improvement, innovation and responsiveness Implementation & Operational Execution Oversee successful rollout/adoption of new systems, tools and processes/frameworks relevant to omnichannel engagement Ensure integration of right content, right channel, right timing thinking Desing, map, optimize customer journey for different segments in alignment with Marketing, Medical,… ensuring that touchpoints across channels are coherent and act with KPIs focusing on ROIs Use state of the art transformation & change management Budget & Resource Management Manage budget within responsibility and ensure to allocate resources (people, partners, tech,…) optimally and manage vendor relationships Qualifications: Bachelor’s or Master’s degree in a scientific, technological or business field 12 plus years experience in the pharma/biotech industry, with direct commercial experience or IT experience in support of commercial Strong interpersonal skills to quickly build rapport and credibility with senior leaders Local knowledge of relevant business, legal, compliance, privacy, security, and regulatory requirements Multiple years' experience working in an international environment and with matrixed, cross-functional teams Excellent project management, stakeholder management, communication, and relationship-building abilities Familiarity with global regulations and cultural nuances Strong Change and Leadership skills Different qualifications or responsibilities may apply based on local legal and/or educational requirements. This role requires a minimum of 3 days per week onsite. #J-18808-Ljbffr
Standorte
Senior Director, Omnichannel Engagement - International in Großmehring, München Arbeitgeber: CSL Vifor
CSL Vifor ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, an bedeutenden technischen Projekten in einem dynamischen Umfeld zu arbeiten. Mit einem starken Fokus auf Inklusion und persönliches Wachstum fördert das Unternehmen eine Kultur der Zusammenarbeit und des Austauschs, während es gleichzeitig innovative Therapien für Patienten weltweit entwickelt. Die zentrale Lage in St. Gallen, Schweiz, ermöglicht den Mitarbeitern Zugang zu einer lebendigen Gemeinschaft und vielfältigen Freizeitmöglichkeiten.
