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- Aufgaben: Log, categorize, prioritize, and resolve incidents while communicating with users.
- Arbeitgeber: CTG IT Solutions is expanding and values open communication in a multicultural environment.
- Mitarbeitervorteile: Enjoy a competitive salary, 5 extra vacation days, and unique corporate perks.
- Warum dieser Job: Join a dynamic team, enhance your skills, and make an impact in IT support.
- Gewünschte Qualifikationen: Fluent in English and French, with 2 years of experience in a similar role.
- Andere Informationen: Criminal record check required; regular team events foster a fun workplace culture.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description
CTG IT Solutions is currently growing and we are looking for Service Desk Agents to strengthen our teams in Luxembourg. Your Missions You will log , categorise , prioritise , diagnose , resolve , close and escalate incidents You will have incident ownership and communication throughout the lifecycle of the incident You will handle in policy and out of policy service requests You will intervene onsite at the user location or temporary location You will execute IMACD tasks You will raise requests for authorisation of service requests Your Profile You are able to speak and write fluently at least English and French , to communicate easily with all the users You are experienced and have already worked in a similar position for at least 2 years You are familiar with ticketing tools and CMDB tools You have experience with MS Office Suite and Microsoft OS (Windows 7 and 10) You have knowledge of mobile devices and mobile phone services You have an understanding of networking and networking protocols You are experienced in troubleshooting PCs/Laptops/Tablets, VPN , etc. You have good problem-solving skills and you are flexible and stress resilient You are a team player who likes to work in an international environment You like to pay attention to details and you are customer focused Our Offer An individual career development plan and a dedicated training program A competitive salary package 5 additional vacation days Extra-legal benefits (daily allowances, PC plan, …) Regular events with the CTG team: Learning lunch, Staff meeting, Xmas, sports events If you like multicultural teams and want to join a company with open communication, then apply right now !
Please note that a criminal record will be asked for this position..
Service Desk Consultant Arbeitgeber: CTG IT Solutions
Kontaktperson:
CTG IT Solutions HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Service Desk Consultant
✨Tip Number 1
Make sure to highlight your experience with ticketing tools and CMDB tools during the interview. Be prepared to discuss specific examples of how you've used these tools in previous roles.
✨Tip Number 2
Since communication is key in this role, practice your English and French language skills. You might be asked to demonstrate your fluency during the interview, so consider having a conversation with a friend or colleague in both languages.
✨Tip Number 3
Familiarize yourself with common troubleshooting scenarios for PCs, laptops, and mobile devices. Being able to walk through your problem-solving process can impress the interviewers and show that you're ready for the challenges of the job.
✨Tip Number 4
Show your flexibility and stress resilience by preparing examples of how you've handled high-pressure situations in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for a Service Desk Consultant.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Service Desk Consultant
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in similar roles. Detail your responsibilities and achievements, especially those related to incident management, troubleshooting, and customer service.
Showcase Language Skills: Since fluency in English and French is required, clearly state your language proficiency. If you have certifications or relevant experiences that demonstrate your language skills, include them.
Familiarize with Tools: Mention your familiarity with ticketing tools and CMDB tools. If you have specific examples of how you've used these tools effectively in past roles, include those details.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Use keywords from the job listing, such as 'incident ownership', 'problem-solving skills', and 'customer-focused', to align your application with what the company is looking for.
Wie du dich auf ein Vorstellungsgespräch bei CTG IT Solutions vorbereitest
✨Showcase Your Communication Skills
Since the role requires fluency in English and French, be prepared to demonstrate your language skills during the interview. Practice answering questions in both languages to show your ability to communicate effectively with users.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in similar positions. Provide specific examples of how you handled incidents, resolved issues, and used ticketing tools. This will help the interviewer see that you have the necessary background for the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you successfully troubleshot technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving skills.
✨Emphasize Teamwork and Flexibility
As a Service Desk Consultant, you'll need to work well in a team and adapt to changing situations. Share examples of how you've collaborated with others and remained flexible under pressure to show that you're a great fit for their international environment.
