Senior Business Owner - Ancillary Revenue & Commercial Growth (m/f/d)

CTS EVENTIM connects millions of people worldwide with unforgettable live experiences. With innovative ticketing and e-commerce solutions, we provide the technological foundation for promoters, venues and cultural institutions around the world.

As Senior Business Owner Ancillary Revenue & Commercial Growth, you will be responsible for the global development and expansion of our ancillary business. Reporting directly to the COO, you will develop customer-centric offerings for B2C and B2B customer segments along relevant customer journeys and turn existing customer touchpoints into additional commercial opportunities. In doing so, you will combine business development, product management and a strong understanding of marketing and customer needs with a clear focus on growth, profitability and customer value.

What you can expect:

• You develop the global strategy and roadmap for our ancillary business based on customer and market analyses and translate them into clear priorities and areas for action.
• You identify relevant growth opportunities, turn them into concrete business cases and create a robust basis for decision-making for further evaluation and prioritization.
• You lead the implementation of prioritized initiatives together with the Product and Business teams, ensure structured operational execution and translate the business cases into measurable results.
• You assume P&L and budget responsibility for the global ancillary business and manage its development based on relevant KPIs.
• You bring together key stakeholders at management and Executive Board level and ensure alignment on the next stages of development.

What You’ll need:

• A degree in business administration, insurance management or a comparable field.
• Several years of experience in business development and product management, as well as in building and scaling ancillary services, cross- and upselling models or digital customer journeys, combined with a strong understanding of commercial customer needs.
• Strong understanding of marketing and customer needs, ideally with experience in customer segmentation, CRM, campaign management and personalization.
• Experience with digital business models and marketplaces, as well as a proven track record in developing and implementing strategic initiatives, managing cross-functional projects at national and international level, managing international stakeholders and collaborating with interdisciplinary teams.
• Strong analytical and conceptual skills, a data-driven approach and confidence in working with KPIs and business cases.
• Several years of leadership experience, either in a lateral role and/or with direct line-management responsibility, and a confident presence at management and decision-maker level.
• Entrepreneurial thinking, assertiveness, resilience and a high degree of perseverance, as well as very good German and English skills.

Benefits

• 30 days of paid vacation plus the option of up to 15 days of unpaid leave
• 25 days of workation within the EU
• Flexible working hours
• Sofa Concerts and employee events
• Discounts on ticket purchases & opportunities for clearing assignments
• Corporate benefits and discounts at KESS
• Central location & subsidy for a Job Ticket or Germany Ticket
• Bike leasing
• Mental health program & company pension scheme
• “GoFluent” language learning platform as well as Lunch & Learn sessions

We value diversity and treat all applications equally – regardless of gender, background, age, religion, disability, or sexual orientation. Different perspectives enrich our team and make EVENTIM stronger.