pbAre you passionate about cybersecurity and customer success? Do you believe customers should be at the core of everything you do? /b /p pWe are looking for a bCustomer Success Engineer /b to help organizations effectively prevent communication-based threats. In this role, you will guide our customers through their full lifecycle—from onboarding to long-term success—while taking ownership and working independently. /p pIf you enjoy solving complex problems, working closely with customers, and growing in a fast-paced environment, we’d love to hear from you. /p h3Tasks /h3 pYou will work at the intersection of bengineering, customer success, and sales /b, helping customers maximize the value and security of our product. /p ul liGuide new customers through the full customer journey and enable them to maximize product value and security through technical demos, Proofs of Value (PoVs), email attack simulations, and onboarding. /li liMaintain a strong and mutually appreciated relationship with our customers and anticipate issues early on /li liManage and drive satisfactory resolutions of customer issues /li liInterface with the customer as well as the product development team to identify customer needs and turn them into value-adding product features /li liAnalyze problems in production to find and mitigate the root causes /li /ul h3Requirements /h3 pbYou should apply if you /b /p ul liHave a solid technical IT background (ideally a degree in Computer Science or similar) /li liHave bstrong German and English skills /b (spoken and written) /li liBring b2+ years of relevant work experience /b, ideally in a customer-facing role /li liProficiency in Basic programming/scripting skills (e.g., Python, JavaScript, or Bash) /li liExperience with tools like Postman, Git, or similar debugging tools /li liPossess strong analytical and problem-solving skills /li liAre able to quickly learn and adapt to new technologies and environments /li liEnjoy working closely with customers and taking ownership /li liAre able to explain complex technical concepts to non-technical stakeholders /li /ul pbA big plus would be if you /b /p ul liUnderstand how bemail systems (SMTP) /b work /li liHave knowledge of bemail attack vectors and threat defense /b /li liHave experience working with bLinux CLI /b /li liUnderstand networking fundamentals (firewalls, VPN, SSH, HTTPS, proxies) /li /ul pbBonus: /b Docker, Grafana, Postfix, Go /p h3Benefits /h3 pbWhat we offer you /b /p ul liEmployee shares to participate in our long-term success /li liA fair and transparent compensation system /li liHigh ownership and autonomy from day one /li liThe opportunity to be part of an exciting startup journey /li liHardware budget tailored to your needs /li liHybrid work model (3 days/week in our Zurich office) and flexible hours /li liRegular team events, Tech Talks, and monthly All Hands lunches /li li5 weeks of paid vacation /li /ul #J-18808-Ljbffr
Customer Success Engineer Cyber Security (Zurich, 100%) Arbeitgeber: Cyber StrategiX
Mobileye ist ein hervorragender Arbeitgeber, der innovative Lösungen im Bereich der Automobilsoftware entwickelt und dabei eine dynamische und kollaborative Arbeitsumgebung bietet. Unsere Mitarbeiter profitieren von umfangreichen Weiterbildungsmöglichkeiten und einem starken Fokus auf persönliche Entwicklung, während sie an spannenden Projekten arbeiten, die die Zukunft des Fahrens gestalten. In unserem Team haben Sie die Möglichkeit, Ihre technischen Fähigkeiten in einem zukunftsorientierten Umfeld einzubringen und echte Veränderungen in der Automobilindustrie zu bewirken.
