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- Aufgaben: Support customers with product inquiries and provide application training remotely.
- Arbeitgeber: Cytiva, part of Danaher, innovates in life sciences to save lives.
- Mitarbeitervorteile: Enjoy a culture of belonging, continuous improvement, and opportunities for personal growth.
- Warum dieser Job: Make a real impact in health sciences while working with passionate teams.
- Gewünschte Qualifikationen: Life Sciences degree or equivalent experience; fluent in English and German or French.
- Andere Informationen: Remote work options available; travel within the EU may be required.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
What you will do
- Respond to product/application related local and European customer inquiries and feedback through the appropriate questioning techniques to identify the nature of the request/complaint. Most support will be given remotely, e.g. via e-mail, phone and chat
- Advise the appropriate sales staff of the content of product/application related customer inquiries and feedback, and their outcome
- Meet with agreed service levels, time scales and standard operating procedures
- On request – deliver up-to-date application training on company products and their related scientific background, for sales staff, other company departments, and/or customers
- Seek opportunities to convert application related inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling and initiating quotations)
- Maintain a high level of technical knowledge and competence on specialist subjects, products and their applications
- Establish and maintain positive and collaborative working relationships with customers and sales staff
- Manage scientific support information database / documentation / paperwork, prioritizing and processing this in an orderly and consistent manner, maintaining accurate, complete and up-to-date information on all technical customer requests of information and feedback
Who you are
- Life Sciences degree, preferably PhD or equivalent experience in Life Sciences, Chemistry, Biomedical Engineering, or related field
- Fluent in English and German or French, additional European language/s is beneficial
- Prior scientific and laboratory experience with solid demonstrable expertise in Lab Filtration products like lab scale filter papers, glass microfiber filter, membrane filters as well as syringe filters, discs and capsule filter, centrifugal devices, microwell filter plates, tangential flow filtration system (Cytiva Minimate™) and/or filtration hardware
- Desired experience from working with filtration of microbiology samples, environmental monitoring and immunodiagnostics assays
- Excellent written and verbal communication skills and ability to interface and influence at all levels in the organization
- Team oriented and customer focused – the ability to motivate and work well with diverse, global and cross-functional teams
- Willingness to travel
- EU work permit
It would be a plus if you also possess previous experience in
- GMP experience and process development
- Experience of giving scientific presentations and building and maintaining customer relationships
- Maintain a high level of technical knowledge and competence on specialist subjects, products and their applications
#LI-Remote
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Product and Application Support Specialist (m/f/d) (Sofort einstellen) Arbeitgeber: Cytiva
Kontaktperson:
Cytiva HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Product and Application Support Specialist (m/f/d) (Sofort einstellen)
✨Tip Number 1
Familiarize yourself with the Danaher Business System. Understanding this system will not only help you in your role but also demonstrate your commitment to continuous improvement, which is highly valued at Cytiva.
✨Tip Number 2
Brush up on your technical knowledge regarding Lab Filtration products. Being able to discuss these products confidently during your interview will show that you are well-prepared and knowledgeable about the field.
✨Tip Number 3
Highlight any previous experience you have in customer support or scientific presentations. This will showcase your ability to communicate effectively and build relationships, which is crucial for this role.
✨Tip Number 4
Prepare to discuss how you can convert customer inquiries into sales opportunities. Think of examples from your past experiences where you successfully identified and acted on such opportunities.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Product and Application Support Specialist (m/f/d) (Sofort einstellen)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Product and Application Support Specialist position. Understand the key responsibilities and required qualifications, especially the importance of technical knowledge in lab filtration products.
Tailor Your CV: Customize your CV to highlight relevant experience in life sciences, particularly any work with lab filtration products. Emphasize your scientific background and any previous roles that involved customer support or technical training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for life sciences and your ability to communicate effectively with customers. Mention specific experiences where you successfully resolved customer inquiries or provided training.
Highlight Language Skills: Since fluency in English and German or French is required, make sure to clearly state your language proficiency in your application. If you speak additional European languages, mention them as well to strengthen your application.
Wie du dich auf ein Vorstellungsgespräch bei Cytiva vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your knowledge of lab filtration products and related scientific concepts. Highlight any relevant experience you have with specific products like membrane filters or tangential flow filtration systems, as this will demonstrate your competence in the field.
✨Communicate Clearly and Effectively
Since the role involves interfacing with customers and sales staff, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your communication skills, especially in a technical context.
✨Demonstrate Customer Focus
Prepare to share instances where you've successfully managed customer inquiries or complaints. Emphasize your ability to build positive relationships and how you prioritize customer satisfaction in your work.
✨Emphasize Team Collaboration
Cytiva values teamwork, so be ready to discuss how you've worked effectively in diverse teams. Share examples that showcase your ability to collaborate across functions and cultures, which is crucial for this role.
