Associate Director, Field Force Effectiveness in Zug

pCytokinetics is a specialty cardiovascular biopharmaceutical company, building on its over 25 years of pioneering scientific innovations in muscle biology, and advancing a pipeline of potential new medicines for patients suffering from diseases of cardiac muscle dysfunction. The Associate Director, Field Force Effectiveness (EU) is responsible for enhancing field effectiveness across European affiliates, translating Commercial and Medical priorities into actionable insights and effective execution. Working closely with regional and affiliate leadership, the role will drive key capabilities across field analytics, AI-enabled sales operations and performance management, segmentation and targeting, territory design, account planning, incentive compensation and CRM effectiveness. With a high degree of autonomy and ownership, the Associate Director will translate business needs and data into practical recommendations, partnering with cross-functional stakeholders and external vendors to develop and implement scalable solutions that support launch and commercial success across Europe. /p h3Key Responsibilities /h3 ul liPartner with regional and affiliate leadership to translate business priorities into field force effectiveness strategies, actionable insights and scalable solutions. /li liIdentify, evaluate and leverage appropriate sales and commercial data sources to monitor launch uptake, brand performance and market dynamics, integrating relevant data into reporting and analytics to provide timely and actionable insights to regional and affiliate leadership. /li liIdentify, pilot, and deploy pragmatic AI and machine-learning solutions (e.g., predictive targeting, next-best-action recommendations, and GenAI-powered call prep/account summaries) to streamline field workflows, augment representative decision-making, and increase customer engagement impact across European affiliates, in close collaboration with IT, Compliance, and Commercial leadership. /li liDefine and monitor field KPIs, dashboards and performance analytics, translating data into clear recommendations to improve field execution, customer engagement and resource allocation. /li liLead customer segmentation, targeting, call planning, territory alignment and field-force deployment across European affiliates. /li liSupport strategic account planning by providing frameworks, analytics, tools and insights to enable effective account prioritisation and customer engagement. /li liSupport the improvement, implementation and administration of sales incentive programmes across European affiliates, including target setting, modelling, performance tracking and payout calculations. /li liDrive the continued evolution and adoption of CRM and field analytics, including business requirements, data quality, reporting and performance monitoring, while providing CRM training and ongoing enablement to KAMs, MSLs and field leadership to support effective planning, customer engagement and decision-making. /li liContribute to the implementation and measurement of omnichannel activities, partnering with Commercial and Medical stakeholders to define relevant KPIs, track customer engagement and assess the impact and effectiveness of engagement activities across channels. /li liLead cross-functional Field Force Effectiveness projects and manage external partners, ensuring effective project delivery, governance, budget management and compliance. /li liContinuously identify opportunities to simplify, standardise and improve field processes, tools and capabilities across European affiliates. /li /ul h3Required Qualifications Experience /h3 ul liBachelor's degree in a quantitative, scientific or business discipline such as statistics, economics, mathematics, analytics or life sciences; Master's degree or MBA is advantageous. /li li10+ years of experience in pharmaceutical or biotechnology commercial operations, including at least 5 years in Field Force Effectiveness, Sales Force Effectiveness or Commercial Excellence. /li liStrong understanding of the pharmaceutical commercial model, field-force operations and sales and marketing activities. /li liDemonstrated experience across key FFE capabilities, including field analytics and performance management, segmentation and targeting, territory design, account planning and incentive compensation. /li liStrong experience with CRM for Pharma, preferably Veeva CRM, covering business requirements, system enhancements, testing, data quality, reporting and field-user enablement. /li liExperience working across multiple European markets, with an understanding of differences in healthcare systems, data availability and data-protection requirements. /li liProven experience leading cross-functional projects and external partners in a complex, matrix organisation /li liTechnical competencies /li liAdvanced Excel skills, including scenario modelling, incentive modelling and analytical problem solving. /li liStrong PowerPoint and executive-level data storytelling skills. /li liExperience with Power BI and/or Tableau for reporting and visualisation /li liStrong understanding of quantitative analytical techniques. /li liStrong understanding of CRM processes, data quality and field reporting. /li liDemonstrated exposure to or hands‑on experience in leveraging AI/advanced analytical tools to drive commercial effectiveness, automate operational workflows, or enhance field‑force productivity /li liCore competencies /li liBusiness‑focused: connects analytics and field‑force activities to business priorities and measurable outcomes. /li liStrategic and analytical: challenges assumptions, identifies opportunities and moves beyond reporting to provide recommendations. /li liHands‑on and accountable: Owns complex initiatives end‑to‑end, with a proactive approach /li liStrong project management: translates complex initiatives into clear scope, deliverables and milestones /li liExcellent communicator: credible with senior leaders and able to translate complex analytics into clear business language. /li liStructured and pragmatic: manages multiple markets, stakeholders and competing priorities effectively. /li liAdaptable and improvement‑oriented: proactively identifies opportunities to simplify, standardise and improve processes and capabilities across markets. /li liCollaborative: builds strong partnerships across Commercial, Medical, Finance, HR, IT and affiliate organisations. /li liHigh integrity: demonstrates appropriate judgement when handling confidential, personal and compensation‑related information. /li /ul h3Pay Range /h3 pThe salary range for this role is CHF164,000-CHF205,000 gross annually. Final compensation will depend on skills, experience, and internal equity considerations. In line with Switzerland equal pay regulations, we apply objective, gender‑neutral criteria to determine compensation. We actively monitor pay equity through our annual Gender Equality Index and are committed to maintaining fair and transparent pay practices. In compliance with Switzerland pay transparency legislation, compensation for this role is based on objective criteria and is aligned with our company‑wide salary register. We are committed to ensuring equal pay for work of equal value. /p pOur employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at Cytokinetics and believe you can add value to our team, we would love to hear from you. /p pOur passion is anchored in robust scientific thinking, grounded in integrity and critical thinking. We keep the patient front and center in all we do – all actions and decisions are in service of the patient and their caregivers. We champion integrity, ethics, doing the right thing, and being our best selves. /p pCytokinetics is an Equal Opportunity Employer. /p pPlease visit our website at: /p #J-18808-Ljbffr