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- Aufgaben: Provide 1st/2nd level IT support and troubleshoot issues in a dynamic industrial environment.
- Arbeitgeber: Join D-ploy, an innovative IT and Engineering Solutions company operating across EMEA and the USA.
- Mitarbeitervorteile: Enjoy paid special leaves, vouchers, and a friendly international work environment.
- Warum dieser Job: Be part of a growing team that values customer satisfaction and offers professional development opportunities.
- Gewünschte Qualifikationen: 1+ years in IT support, fluent in German and English, with a passion for technology.
- Andere Informationen: Candidates must provide a recent criminal record extract.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
- Elimination and processing of faults in the industrial environment (1st/2nd level support)
- Act as the main point of contact for employees who are experiencing computer issues
- Monitor the performance of the company\’s desktop infrastructure and make suggestions for improving efficiency
- Evaluation, creation and development of solutions in the industrial sector
- Elaboration and implementation of standards in the field of industry as well as participation in concepts for the industrial IT environment
- Resolve software, hardware and device issues reported by the end users
- Installation, configuration and ongoing usability of desktop hardware and software
- Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
- Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
- Remote access solution (VPN) implementation and support
- Escalate service issues when required
- Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
- Oversee the maintenance and tracking of assets
- Advise and train staff on computer operations and software applications
Qualifications
- Good understanding of Information Technology; trends, products and solutions
- 1+ years’ experience in a similar position supporting a variety of technologies and services
- Experience with:
- Windows OS (Windows 10 & 11)
- Microsoft Office & Office 365 applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
- Active Directory
- Exchange
Benefits
- Paid Special Leaves
- Edenred Card (can be used in >16,000 restaurants, hotels and gas stations in Germany)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Vouchers (B-day voucher, wedding, and new born surprise, 5-years and 10-years anniversary surprise)
- Further development and professional advancement
- Friendly and international working environment
- Competitive salary and various benefits
- Company-sponsored events
Is IT in your DNA?
#J-18808-Ljbffr
IT Onsite Support Engineer (DE-Grosswallstadt, 1st/2nd level support, VPN, AD) Arbeitgeber: D-ploy
Kontaktperson:
D-ploy HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Onsite Support Engineer (DE-Grosswallstadt, 1st/2nd level support, VPN, AD)
✨Tip Number 1
Make sure to familiarize yourself with the specific technologies mentioned in the job description, such as Windows OS, Microsoft Office, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves a lot of communication with end users, practice your customer service skills. Being able to explain technical issues in simple terms will demonstrate your ability to connect with users and resolve their problems effectively.
✨Tip Number 3
Highlight any experience you have with troubleshooting network connectivity issues, especially with VPNs and firewalls. This is crucial for the role, and showcasing your problem-solving skills in this area can make a strong impression.
✨Tip Number 4
Since the company values flexibility and a service-oriented mindset, be prepared to discuss examples from your past work where you demonstrated these qualities. Showing that you can adapt and prioritize customer satisfaction will align well with their company culture.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Onsite Support Engineer (DE-Grosswallstadt, 1st/2nd level support, VPN, AD)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Onsite Support Engineer position. Understand the key responsibilities and required qualifications, such as experience with Windows OS, Active Directory, and customer support.
Tailor Your CV: Customize your CV to highlight relevant experience in 1st/2nd level support, troubleshooting, and any specific technologies mentioned in the job description. Emphasize your customer service skills and ability to work independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer satisfaction. Mention specific examples of how you've successfully resolved technical issues or improved processes in previous roles.
Highlight Language Skills: Since fluency in German and English is required, make sure to clearly state your language proficiency in both languages. If you have any certifications or experiences that demonstrate your language skills, include them.
Wie du dich auf ein Vorstellungsgespräch bei D-ploy vorbereitest
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an IT Onsite Support Engineer. Familiarize yourself with 1st/2nd level support tasks, VPN implementation, and Active Directory basics, as these will likely come up during your interview.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Microsoft Office, and PC hardware. Highlight specific examples where you've successfully resolved technical issues or improved system performance in previous roles.
✨Demonstrate Customer Focus
Since the role emphasizes customer satisfaction, think of instances where you've gone above and beyond to assist users. Share stories that illustrate your service-oriented mindset and ability to communicate effectively with end-users.
✨Prepare for Behavioral Questions
Expect questions about teamwork, problem-solving, and adaptability. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you've handled challenges in a dynamic work environment.
