IT Service Administrator (Basel, Onsite, English, German)

pbD-ploy /b is an bIT /b and bEngineering Solutions company /b with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. /ppWe pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the bIT /b community, we optimize our customer‘s bIT /b productivity and contribute to the organization’s success and value. /ppWe are seeking an bIT Service Administrator /b to support bIT /b operations for one of our Swiss clients. This role combines service request management with dispatching responsibilities for hardware appointments, refresh cycles, and workflow coordination. You will manage several queues, communicate with users and technicians, and ensure high-quality service delivery across several Swiss sites. We are focused on creating value where bIT /b counts, join us! /ph3Responsibilities: /h3ullibService Request Queue Management /bulliManage daily RITM and incident tickets in ServiceNow. /liliOperate the dispatching queues: IMAC, Deployment, Incidents. /liliProcess catalogue tasks (CTSK), assign work, and follow workflow steps. /liliSchedule appointments for new hires, hardware refreshes, and hardware returns. /liliCoordinate technician availability via booking and site-specific calendars. /liliFollow different procedures depending on user location. /liliUse predefined shortcuts, templates, and Excel workflows to manage reminders and communications. /liliCommunicate with users via email, Teams, and calls to resolve issues or guide them through processes. /li /ul /lilibHardware Asset Coordination /bulliManage hardware returns, refresh cycles, and device handovers. /liliCheck user and device information using ServiceNow, ISS, CMT, Tachyon. /liliSupport device troubleshooting and initial incident investigation. /liliAssist external workforce hardware validation and requests. /li /ul /lilibOnboarding Offboarding Support /bulliPrepare hardware and access for new hires. /liliValidate employee or external worker information with HR and hiring agencies. /liliEnsure complete offboarding and return of company assets. /liliRequest approvals from managers or specialist teams where necessary. /li /ul /li /ululliEnglish and German, professional working proficiency /liliExperience in IT service delivery, dispatch coordination, or ServiceNow operations. /liliStrong customer service and communication abilities. /liliHigh organisational skills and ability to manage multiple tasks. /liliExperience with ServiceNow, device management tools (CMT/Tachyon), or similar platforms. /liliAbility to follow structured workflows and multi-step processes. /liliProblem-solving mindset and attention to detail. /liliProactive and collaborative team player /liliStrong sense of responsibility and ownership /liliAbility to adapt to new processes and workload changes /liliCalm and professional under pressure /liliCandidates must provide a Criminal Record (not older than 3 months) /li /ululliBroad range of activities, tasks, and projects /liliFlexible working conditions /liliVouchers (B-day voucher, wedding, and new born surprise) /liliFishing for Friends program – our referral program /liliFurther development and professional advancement /liliFriendly and international working environment /liliCompany-sponsored events /liliCompetitive salary and various benefits /li /ulpIs bIT /b in your DNA? /p #J-18808-Ljbffr