Onsite Support Engineer (Schaffhausen, Onsite, 1st level support, VPN)

pD-ploy is an bIT /b and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. /ppWe pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the bIT /b community, we optimize our customer‘s bIT /b productivity and contribute to the organization’s success and value. /ppWe are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where bIT /b counts, join us! /ph3Tasks and Responsibilities /h3ulliMonitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency /liliAct as the main point of contact for employees who are experiencing computer issues /liliOngoing maintenance and future planning needs of the company's desktop infrastructure /liliComplex IT support tasks for our customer both onsite and remote maintenance (PC, laptop and peripherals) /liliRegular front desk assignments for direct support in case of inquiries and problems of our customer /liliManaging the inventory system (purchasing, goods receipt, maintenance and proper disposal) /liliCarrying out simple installations in the infrastructure area (in particular network cabling) /liliSetting up and providing the IT infrastructure for new employees /liliCoordinate and plan PC installations, e.g. for workstation relocations, in cooperation with the existing team /liliProcessing of tickets in the ticket system and their documentation /liliEvaluate applications and software patches for desktop applications to see if they will solve desktop issues /liliResolve software, hardware and device issues reported by the end users /liliInstallation, configuration and ongoing usability of desktop hardware and software /liliIT support relating to technical issues involving Connect client /liliSupport services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts /liliTroubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system /liliRemote access solution (VPN) implementation and support /liliDocument and update the local client environment /liliEscalate service issues when required /liliCommunication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages /liliAdvise and train staff on computer operations and software applications /li /ululliGood understanding of Information Technology; trends, products and solutions /lili1+ years’ experience in a similar position supporting a variety of technologies and services /liliIn depth knowledge of:ulliWindows OS (Windows 7 10) /liliMicrosoft Office Office 365 applications /liliPC\Laptop hardware /liliPC\Laptop peripherals, including printers /liliMobile devices /li /ul /liliBasic knowledge ofulliActive Directory /liliExchange /li /ul /liliITIL certification and familiarity with the Service Now ticketing system is an advantage /liliGxP knowledge is desired /liliHighly self-motivated and directed with a keen attention to detail /liliCustomer focused with a passion and drive for customer satisfaction and delivering business values /liliSolid problem solving and analytical skills /liliAbility to work independently as well as willing to follow directions and best practices /liliGreat communication and interpersonal skills /liliFriendly, supportive and flexible personality with quick learning ability /liliGood team player with planning and organizing skills multi-task /liliFluent (at least B2) written and oral English and German language, French language is a plus /liliWilling to travel within Schaffhausen area /liliDrivers license and a private car /liliCandidates have to declare Criminal record extract not older than 3 months /li /ululliBroad range of activities, tasks, and projects /liliLunch Checks or Reka Money (Lunch Checks can be used in 7000+ restaurants, Reka Money can be used for Transport Accommodation,Sport Wellbeing, Leisure Culture, Holidays Travel) /liliEnjoy free refreshments in our D-ploy offices /liliInsurance Benefits /liliGym Benefits /liliFishing for Friends program - our referral program /liliFurther development and professional advancement /liliFriendly and international working environment /liliCompetitive salary and various benefits /li /ulpIs IT in your DNA? /p #J-18808-Ljbffr