Your tasks:
- Manage the end-to-end customer journey for customer service products, ensuring aseamless and consistent customer experience across all digital and physical touchpoints.
- Coordinate the creation and management of IBRs (IT Business Requirements), ensuringbusiness needs are clearly defined and aligned with customer journey objectives
- Work closely with IT teams to prioritize, monitor, and ensure the timely implementationof products enhancements, system developments, and digital solutions
- Support the development and continuous improvement of customer-facing digitalplatforms, including e-commerce, customer portals, and service-related websites
- Collaborate with Legal and Compliance teams to understand country-specific regulatoryrequirements and ensure customer service products and digital journeys comply withlocal legislation
- Partner with Marketing teams to ensure customer service products, campaigns, websitecontent, and digital communications accurately reflect product offerings and provide aconsistent customer experience
- Coordinate with UX/UI, Digital, and Website Development teams to improve customerjourneys and optimize online customer interactions
Your profile:
- You have a degree in Business Administration, Business Informatics, Engineering, DigitalBusiness, Automotive Management, or a comparable qualification
- You have 1–3 years of experience in customer journey management, productmanagement, project management, digital transformation, customer service operations,or aftersales within the automotive industry
- Experience translating business requirements into functional specifications (IBRs/UserStories) and collaborating with IT development teams
- Good understanding of customer journey design, digital customer experience, ecommerce platforms, and customer service processes
- Experience working with cross-functional stakeholders, including IT, Legal, Marketing,Product Management, and Operations
- Strong project coordination and stakeholder management skills with the ability tomanage multiple initiatives simultaneously
- Excellent English communication skills. Proficiency in an additional European language or Mandarin is considered an advantage
Persönliche Anforderungen und Sozialkompetenzen
You can expect ...
- Experience in exciting and international projects
- Continuous salary development
- Da Vinci Corporate Benefits
- On-the-job training and language courses
- Appreciation, motivation and commitment
Customer Service Product Journey specialist (m/f/d) Arbeitgeber: Da Vinci Engineering
Da Vinci Engineering ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Friedrichsdorf nicht nur spannende internationale Projekte bietet, sondern auch kontinuierliche Gehaltsentwicklung und umfassende Weiterbildungsmöglichkeiten. Die Unternehmenskultur fördert Teamarbeit und individuelle Entwicklung, während die Da Vinci Corporate Benefits für eine wertschätzende und motivierende Arbeitsumgebung sorgen. Hier haben Sie die Möglichkeit, Ihre Karriere in einem dynamischen Umfeld voranzutreiben und aktiv zum Erfolg des Unternehmens beizutragen.
