Your tasks:
- Manage the day-to-day operations of customer service products throughout theirlifecycle, ensuring smooth execution across all European markets
- Work closely with the Service Operations and Warranty teams to align operationalrequirements, define business needs, and ensure customer service products and claimsprocesses are effectively implemented and continuously improved
- Create, maintain, and continuously improve claims policies, reimbursement procedures,and operational guidelines to ensure consistency and compliance
- Monitor product performance through KPIs, identify operational issues, and drivecorrective actions
- Act as the key operational contact for internal stakeholders, markets, retailers, andexternal service providers regarding customer service products and claims processes
- Prepare operational reports, process documentation, training materials, and user manualsto support product execution and market readiness
- Provide operational support and guidance to markets and retailers, ensuring consistentapplication of customer service products and claims procedures
Your profile:
- You have a degree in business administration, engineering, automotive management, or acomparable qualification
- You have 1–3 years of experience in customer service operations, aftersales, productoperations or warranty preferably within the automotive industry.
- Good understanding of customer service processes, claims handling, reimbursementprocedures, and operational workflows
- Experience working with customer service systems, warranty or claims managementplatforms, and cross-functional IT projects is considered an advantageFamiliarity with AI-powered productivity tools and their application in operationalprocesses is considered a plus
- Excellent English communication skills. Additional European languages or Mandarin areconsidered an advantage
Persönliche Anforderungen und Sozialkompetenzen
You can expect ...
- Experience in exciting and international projects
- Continuous salary development
- Da Vinci Corporate Benefits
- On-the-job training and language courses
- Appreciation, motivation and commitment
Customer Service Product Operations Specialist ((m/f/d) Arbeitgeber: Da Vinci Engineering
Da Vinci Engineering ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Friedrichsdorf nicht nur spannende internationale Projekte bietet, sondern auch kontinuierliche Gehaltsentwicklung und umfassende Weiterbildungsmöglichkeiten. Die Unternehmenskultur fördert Teamarbeit und individuelle Entwicklung, während die Da Vinci Corporate Benefits für eine wertschätzende und motivierende Arbeitsumgebung sorgen. Hier haben Sie die Möglichkeit, Ihre Karriere in einem dynamischen Umfeld voranzutreiben und aktiv zum Erfolg des Unternehmens beizutragen.
