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- Aufgaben: Support daily operations and handle collections-related administrative tasks.
- Arbeitgeber: Join Mercedes-Benz, a global leader in automotive excellence and innovation.
- Mitarbeitervorteile: Enjoy a dynamic work environment with a focus on teamwork and personal growth.
- Warum dieser Job: Perfect for those passionate about customer service and improving negotiation skills.
- Gewünschte Qualifikationen: Fluent in Dutch and English, with a background in business or finance.
- Andere Informationen: This is a limited position; apply online with your CV and cover letter.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description – Dutch Speaking Administrative Professional Collections Retail BeNeLux (d/m/f/x) (MER0003GN2)
Dutch Speaking Administrative Professional Collections Retail BeNeLux (d/m/f/x) Group: Mercedes-Benz Group AG
Description
Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company that has the goal to build the most desirable cars in the world. Empowered by visionary colleagues who share the same pioneering spirit. Together for excellence.
We put Mercedes-Benz vehicles on the road – with passion and commitment!
As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles – from smarts to buses. Fairness, openness, and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing, and insurance products: competent, fast, and flexible!
An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!
Collections is a vital part of our overall leasing and financing operation. By driving down unpaid invoices at an early stage by opening up a direct dialogue with our customers for finding sustainable solutions, we can allow them to minimize the financial consequences of their delinquencies and ultimately, to keep their vehicles on the road. To establish and maintain such a direct dialogue and to subsequently find and offer the most optimal sustainable solutions requires great skill. By that, collections is an ideal growth path for those already excelling in customer service environments and having a strong drive to further improve their conversation and negotiation skills.
Within a team of 17 passionate, talented, and driven professionals, you take on the challenge to deal with customers being delinquent on their lease(s) in the most optimal and sustainable fashion. Together with your colleagues, you yourselves organize every day in a highly self-sufficient way. We frequently realign between the priorities and needs that appear during the week. As we are a multinational and multilingual team, our team language is English.
Your tasks will be:
- Backoffice support in daily operations
- Handling of incoming and outgoing mail
- Support with and preparation of administrative tasks related to collections activities
Qualifications
What you bring to the table:
- Professional Education in Laws, Business Administration, Economics/Finance or a related field
- Native speaker level in Dutch language
- Proficiency in English
- Experience in customer services
- Advanced skills in French language will be considered as a plus
- Expert level in MS-Office
- Driven to win
- Driven to continuously improve
- Perseverance
- Excellent teamwork skills
- Reliable and self-reliant way of working
Additional information:
It is a limited position.
It doesn’t work completely without formalities. When sending your online application, please attach your CV, an individual letter, and any references you may have (max. 5 MB) and mark your application documents as „relevant for this application“ in the online form.
We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process:
Please understand that we no longer accept paper applications and that there is no right to get your documents returned.
If you have any questions regarding the application process, please contact HR Services by e-mail at or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).
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Dutch Speaking Administrative Professional Collections Retail BeNeLux (d/m/f/x) Arbeitgeber: Daimler AG (Canada)
Kontaktperson:
Daimler AG (Canada) HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Dutch Speaking Administrative Professional Collections Retail BeNeLux (d/m/f/x)
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Since this role involves direct dialogue with customers, showcasing your ability to handle challenging situations and find sustainable solutions will set you apart.
✨Tip Number 2
Familiarize yourself with the collections process in the automotive industry. Understanding how collections work specifically for leasing and financing can give you an edge in discussions with the hiring team.
✨Tip Number 3
Brush up on your negotiation skills. This position requires a strong ability to negotiate with customers, so being prepared with examples of past negotiations can demonstrate your capability in this area.
✨Tip Number 4
Since the team operates in English, practice your English communication skills. Being able to communicate effectively in English will be crucial, especially when collaborating with your multinational colleagues.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Dutch Speaking Administrative Professional Collections Retail BeNeLux (d/m/f/x)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and qualifications required for the Dutch Speaking Administrative Professional Collections position. Tailor your application to highlight relevant experiences.
Craft a Strong Cover Letter: Write a personalized cover letter that showcases your motivation for applying, your understanding of the collections process, and how your skills align with the company's values of fairness, openness, and integrity.
Highlight Language Proficiency: Since the role requires native-level Dutch and proficiency in English, be sure to clearly state your language skills in your CV and cover letter. If you have advanced skills in French, mention that as well.
Prepare Your Documents: Gather all necessary documents including your CV, cover letter, and any references. Ensure they are marked as 'relevant for this application' when submitting online. Keep the file size under 5 MB as specified.
Wie du dich auf ein Vorstellungsgespräch bei Daimler AG (Canada) vorbereitest
✨Showcase Your Language Skills
Since the role requires native-level Dutch and proficiency in English, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in Dutch, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Collections is all about effective communication and negotiation. Share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will show your ability to maintain a positive dialogue with customers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've approached challenges in previous roles. The interviewers will be looking for your ability to find sustainable solutions for customers, so think of scenarios where you had to think on your feet and come up with effective resolutions.
✨Emphasize Teamwork and Self-Management
This position involves working within a self-sufficient team. Be ready to talk about your experiences in collaborative environments and how you manage your tasks independently. Highlight any instances where you contributed to team success while also taking initiative.
