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- Aufgaben: Analyze data, monitor processes, and support reporting tools for Customer Services.
- Arbeitgeber: Join Mercedes-Benz, a leader in luxury automotive sales and customer satisfaction.
- Mitarbeitervorteile: Gain hands-on experience, flexible hours, and the chance to work with innovative tools.
- Warum dieser Job: Be part of a dynamic team shaping customer relationships and enhancing data analytics.
- Gewünschte Qualifikationen: Studying Business Administration or related fields; interest in Business Intelligence and data analysis required.
- Andere Informationen: Fluency in German and English is essential; applications from diverse backgrounds are encouraged.
Job Description – Working student in Customer Services Reporting Region Europe starting February 2025 (MER0003H2F)
Working student in Customer Services Reporting Region Europe starting February 2025 Group: Mercedes-Benz Group AG
Description
Mercedes-Benz Cars Marketing & Sales (MS) encompasses the functions of Sales, After-Sales, Marketing, and Product Management for Mercedes-Benz Cars and is responsible for developing the global sales organization. Our goal is to successfully and sustainably shape the global sales of Mercedes-Benz Cars, achieve the highest customer satisfaction, and continuously expand the success of our brands.
The MS/ECD department in the Customer Service area is responsible for exciting topics in Customer Relationship Management, Data Analytics and Reporting, as well as Parts Trading for the European markets.
To manage the Customer Service business, we are currently implementing a Microsoft Power BI-based reporting and analysis tool in all European markets. The rollout process involves a variety of tasks and challenges related to ensuring operational data processes, designing user-appropriate reports and dashboards, and advising system users. For this, we are seeking support, which means we are looking for you.
These challenges await you:
- You analyze and test data in the context of connecting new data sources to the reporting system and document the acceptance.
- You monitor ongoing data processes, ensure their correct execution, and document any deviations.
- You act as a point of contact for ongoing processes and actively engage with data owners and users.
- You document requirements and developments in the backlog, coordinate these with involved service providers, and oversee their implementation.
- You bring new impulses and innovative ideas.
Qualifications:
- You are studying Business Administration, Business Analytics, Business Informatics, or a comparable field of study.
- You have an interest in and some initial experience with Business Intelligence.
- Ideally, you already have some experience in data analysis with an established visualization tool.
- You already have knowledge of one or more of the following tools: PowerPoint, Excel, Confluence/Jira.
- Your strengths include a structured way of working, analytical thinking, openness, as well as independent and goal-oriented work.
- You can communicate fluently in both German and English.
Additional information:
When sending your online application, please attach your CV, certificate of enrollment, current performance record, relevant certificates, if applicable proof of mandatory internship and the standard period of study (max. 5 MB) and mark your application documents as „relevant for this application“ in the online form.
Citizens of countries outside the European Trade Union please send, if applicable, your residence/work permit.
We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process:
Please understand that we no longer accept paper applications and that there is no right to get your documents returned.
If you have any questions regarding the application process, please contact HR Services by e-mail at or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).
Organization
Primary Location
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Working student in Customer Services Reporting Region Europe starting February 2025 Arbeitgeber: Daimler Trucks North America LLC
Kontaktperson:
Daimler Trucks North America LLC HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Working student in Customer Services Reporting Region Europe starting February 2025
✨Tip Number 1
Familiarize yourself with Microsoft Power BI and other data visualization tools. Since the role involves implementing a Power BI-based reporting tool, having hands-on experience or even completing online tutorials can give you a significant edge.
✨Tip Number 2
Brush up on your analytical skills by practicing data analysis tasks. You can find sample datasets online to analyze and visualize, which will help you demonstrate your capabilities during the interview.
✨Tip Number 3
Network with current or former employees in the Customer Services department at Mercedes-Benz. They can provide valuable insights into the company culture and the specific challenges faced in this role.
✨Tip Number 4
Prepare to discuss your experiences with structured working methods and project management tools like Confluence and Jira. Being able to articulate how you've used these tools in past projects will show your readiness for the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Working student in Customer Services Reporting Region Europe starting February 2025
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities and qualifications required for the working student position in Customer Services. This will help you tailor your application effectively.
Tailor Your CV: Customize your CV to highlight relevant experiences, especially in Business Administration, Business Analytics, or any related field. Emphasize any experience with data analysis and visualization tools like Power BI, Excel, or Confluence/Jira.
Prepare Required Documents: Gather all necessary documents such as your CV, certificate of enrollment, current performance record, and any relevant certificates. Ensure that these documents are marked as 'relevant for this application' when submitting online.
Submit Your Application Online: Follow the instructions carefully to submit your application through the designated online platform. Double-check that all documents are attached and that your application is complete before hitting submit.
Wie du dich auf ein Vorstellungsgespräch bei Daimler Trucks North America LLC vorbereitest
✨Show Your Analytical Skills
Since the role involves data analysis and reporting, be prepared to discuss your analytical thinking process. Share examples of how you've approached data-related tasks in your studies or previous experiences.
✨Familiarize Yourself with BI Tools
Make sure you have a good understanding of Business Intelligence tools, especially Power BI. If you have experience with any visualization tools, be ready to talk about specific projects where you used them.
✨Demonstrate Your Communication Skills
As the position requires fluency in both German and English, practice discussing your experiences in both languages. Highlight any instances where you effectively communicated complex information to different stakeholders.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Customer Services Reporting team and their current projects. This demonstrates your enthusiasm and helps you understand if the role is a good fit for you.
