Description
- Own UX Research vendor engagements from intake through SOW creation, contract execution, purchase order issuance, and invoicing.
- Coordinate UX researchers, vendors, contract teams, approvers, and leadership around actions and deadlines.
- Drive progress across multiple active engagements and create urgency when dependencies arise.
- Monitor project status, identify risks and blockers, escape issues, and follow through on resolutions.
- Provide clear written updates on project status, progress, risks, and blockers.
- Maintain KPI and SLA tracking, project documentation, vendor resources, process materials, and centralized information sources.
- Identify process friction and implement improvements to increase intake-to-contract efficiency and throughput.
- Advise UX Research stakeholders on vendor engagement and procurement compliance policies.
- Participate in internal practice meetings, networking, thought leadership, case studies, and learning-material development.
Requirements
- 4+ years of experience in project coordination, project or program management, procurement, vendor management, or operations, with end-to-end workstream ownership.
- Experience managing multiple concurrent projects or cases across cross-functional teams and external partners.
- Ability to manage a portfolio of active projects with minimal supervision.
- Experience providing regular written status updates to managers and stakeholders.
- Experience using AI tools to improve productivity and scale project-management workflows while maintaining quality.
- Strong written and verbal communication skills with peers, cross-functional stakeholders, and senior management.
- Independent judgment and effective decision-making in ambiguous situations.
- Strong organization and attention to detail while managing high volumes of concurrent work.
- Bachelor’s degree required.
- Project or program management training or certification such as PMP or CAPM preferred; procurement, contracting, vendor management, workflow-system, or UX research operations experience also preferred.
- Must be eligible for direct W2 employment without sponsorship and available to work in U.S. CST or PST time zones.
Benefits
- Remote U.S. work arrangement.
- 12-month engagement with potential extension or conversion.
- Medical, dental, vision, and life insurance.
- Paid holidays and 401(k) with matching.
- Networking, career learning, and professional development programs.
- Opportunities to work with Fortune 500 companies and high-performance teams.
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