Senior Director (m/f/d) Application and Technical Support

Overview

Senior Director (m/f/d) Application and Technical Support. Join to apply for the Senior Director (m/f/d) Application and Technical Support role at Danfoss. This position can be located in Germany, France, or Italy and work from one of our offices or from home-office in these countries.

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Danfoss Climate Solutions engineers energy-efficient heating and cooling solutions to help the world get more out of less. Our innovative technologies enable a decarbonized, digital, and more sustainable tomorrow across industrial applications, buildings, infrastructure, and the entire food and cold chain. We help reduce global emissions and mitigate climate change.

What you’ll be doing

• Lead the pan-European Application and Technical Support (ATS) team with 50+ FTEs, ensuring superior customer application and product support aligned with sales growth initiatives.
• Continuously improve organizational processes to increase efficiency and leverage synergies across product lines.
• Define and maintain clear roles and responsibilities, aligned with stakeholders across a complex, multichannel, and multi-vertical environment across Europe.
• Develop and maintain strong, cross-product value propositions for customers, while collaborating with global teams to share best practices and ensure knowledge transfer.
• Build a high-performing team by developing competencies within the ATS and sales teams and fostering a growth mindset.
• Drive change management initiatives and strengthen the branding of the ATS organization.

What we’re looking for

• Multi-year professional experience, with proven leadership in customer-centric organizations, high technical affinity, and a track record of leveraging new or emerging technologies.
• Strong leadership qualities, a track record of leading leaders and the ability to see the “big picture” while focusing on strategic priorities.
• Genuine customer empathy with a focus on solutions that meet business goals and align with user needs to translate technology into meaningful experiences.
• Proven stakeholder management and influential communication in a cross-functional environment; experience with international, multicultural teams.
• Fluency in English required; additional European languages are a plus.
• Bachelor’s degree in Engineering, Business; Management, or Marketing. Master’s degree is an advantage.
• Frequent business travel throughout Europe (up to 25%).

What you’ll get from us

• A pivotal leadership role with the opportunity to shape and elevate Technical Support delivery across Europe.
• The chance to make a tangible business impact by aligning ATS with sales growth initiatives.
• Work in an international, collaborative environment with exposure to global teams and best practices.
• Lead a high-skilled, customer-focused team and contribute to business growth and customer satisfaction.
• Continuous opportunities for personal and professional development in line with Danfoss values.
• We promote from within and support learning with mentoring, training, and access to global opportunities.
• Flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected and valued for who they are.
• Benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract.

Ready to make a difference?

If this role excites you, we’d love to hear from you. Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

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