Senior Director (m/f/d) Application and Technical Support

Senior Director (m/f/d) Application and Technical Support Join to apply for the Senior Director (m/f/d) Application and Technical Support role at Danfoss. What You’ll Be Doing Lead the pan-European Application and Technical Support (ATS) team with 50+ FTEs, ensuring superior customer application and product support aligned with sales growth initiatives. Continuously improve organizational processes to increase efficiency and leverage synergies across product lines. Define and maintain clear roles and responsibilities, aligned with stakeholders across a complex, multichannel, and multi-vertical environment across Europe. Develop and maintain strong, cross-product value propositions for customers, while collaborating with global teams to share best practices and ensure knowledge transfer. Build a high-performing team by developing competencies within the ATS and sales teams and fostering a growth mindset. Drive change management initiatives and strengthen the branding of the ATS organization. What We’re Looking For Multi-year professional experience, with proven leadership in customer-centric organizations, with high technical affinity, and track record of leveraging new/emerging technologies. Strong leadership qualities, a track record in leading leaders and the ability to see the “big picture” while focusing on strategic priorities. Genuine customer empathy. Champion solutions that not only meet business goals but are deeply aligned with user needs to turn technology into meaningful experiences. Proven track record in stakeholder management and influential communication in a cross-functional environment. Experience working with international, multicultural teams. Fluency in English required; additional European languages are a plus. Bachelor’s degree in Engineering, Business; Management, or Marketing. Master’s degree is an advantage. Frequent business travel throughout Europe (up to 25%). What You’ll Get A pivotal leadership role with the opportunity to shape and elevate Technical Support delivery across Europe. The chance to make a tangible business impact by aligning ATS with sales growth initiatives. Work in an international, collaborative environment with exposure to global teams and best practices. Lead a high-skilled, customer-focused team and contribute directly to business growth and customer satisfaction. Continuous opportunities for personal and professional development in line with Danfoss values. Additional Information We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected and valued for who they are. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Seniority level Director Employment type Contract Job function Other Industries Industrial Machinery Manufacturing We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr