Customer Project Manager
As a Customer Project Manager for Hospital & Ambulatory Monitoring, you will play a vital role in building and maintaining trust‑based relationships with our customers in Denmark within region south i.e. Odense. You will ensure continuity and strong local engagement through proactive communication and a deep understanding of customer needs, including activities related to installation and upgrade of patient monitoring equipment. Your on‑site presence, timely coordination, quick issue resolution, and consistent service delivery, especially in high‑touch hospital environments, will be central to your daily work.
Responsibilities
- Lead the execution of complex project tasks to ensure deliverables meet customer expectations within agreed timelines, budgets, and quality standards, including installation and upgrade phases of monitoring equipment.
- Engage with customers on technical and operational matters, providing expert guidance and resolving advanced issues to maintain high customer satisfaction throughout the project lifecycle.
- Apply independent judgment under limited supervision to drive project success and compliance, cultivating effective relationships with internal and external partners.
- Develop and implement comprehensive project plans, coordinating with cross‑functional teams to ensure resource allocation and achievement of project milestones.
- Analyze project performance data and metrics to offer strategic insights that optimize outcomes, enhance customer value, and support continuous improvement initiatives.
- Evaluate project risks, issues, and change requests, collaborating with project managers on mitigation strategies to ensure project success while maintaining customer trust.
Qualifications
- Minimum of 5 years’ experience managing demanding, customer‑facing projects, preferably within healthcare or hospital environments.
- Bachelor’s or master’s degree in engineering, providing a solid educational foundation for understanding technical, IT, and operational aspects of projects.
- Excellent communication skills in Danish and English, written and spoken, enabling effective alignment with external customers and internal stakeholders.
- Comfortable managing multiple stakeholders and projects simultaneously, remaining structured, calm, and pragmatic when plans change due to delays, scope adjustments, or customer readiness.
- Strong interpersonal skills, accountable for delivery, and able to balance planning with real‑life project constraints while working independently across Denmark.
- Willing to travel nationwide as required and hold a valid B driving licence.
- Ideally based in region south of Denmark e.g. Odense to meet customer needs.
Work Environment
This role is classified as a field role. We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. On‑site roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Customer Project Manager Arbeitgeber: DaParrot Ltd
Life Without Barriers ist ein hervorragender Arbeitgeber, der sich durch eine inklusive und kollaborative Arbeitskultur auszeichnet. Mit flexiblen Arbeitsmöglichkeiten und einem starken Fokus auf die persönliche und berufliche Entwicklung seiner Mitarbeiter bietet das Unternehmen nicht nur ein attraktives Gehaltspaket, sondern auch die Chance, einen echten Unterschied im Leben von bedürftigen Australiern zu machen. Hier arbeiten Sie in einem dynamischen Umfeld, das von Teamgeist und einer Leidenschaft für soziale Gerechtigkeit geprägt ist.
