Customer Success Architect

Customer Success Architect (CSA) team provides technical expertise for the post‑sales customer experience.

Customer Success Architects are responsible for ensuring that our customers meet their objectives.

They play a vital role in our company's success, working with customers, partners, and product teams to deliver success for our valued customers.

CSA supports multiple post‑sales roles including GTM, Support, and Product.

• What You Will Be Doing
• Sigma champion and product expert, customers will look to you for advice and expertise.
• Advisor to our customers on technical best practices.
• Sigma best practices and patterns.
• Performance and tuning.
• Security including SSO, team organization, and row‑level security.
• Embedded and API access.
• Related data products like CDW, ETL, and catalog tools.
• Capture product feedback from customers and engage with the product team to improve our product roadmap.
• Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals.
• Cultivate customer references for the marketing team.
• Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post‑sales customer success.
• Work directly with customers to understand business and technical requirements and implement tailored analytics solutions in customer environments; advise on best practices for implementation, performance, security, embedded analytics, and API access; collaborate with Product Managers and Engineering teams to deliver and improve customer solutions.
• Document software and technical implementations; monitor deployed solutions and troubleshoot complex technical issues; learn product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.

Qualifications We Need

• Minimum 10 years of business intelligence experience working in a customer‑facing technical role (customer success or consulting).
• Customer relationship skills.
• Experience with database concepts.
• Data warehouse experience – cloud data warehouse preferred (Snowflake, Redshift, Big Query).
• Designing, developing, and writing software and custom solutions using technologies such as Java Script/Type Script, SQL, React, Graph QL, and Git Hub.
• ETL experience.
• Experience implementing production business intelligence solutions.
• Familiarity with Java Script and Web Development is a plus.
• Bachelor’s degree in computer science or related field or equivalent technical experience.
• Ability to work remotely full‑time with up to 50% travel (eventually).

Qualifications We Want (also, skills you’ll learn!)

• Experience at a Saa S company or with cloud architectures.
• Experience with data analytics business use cases.
• Startup experience.

Benefits For Our Full‑Time Employees

• Equity.
• Generous health benefits.

• Flexible time off policy. Take the time off you need!

• Paid bonding time for all new parents.
• Traditional and Roth 401(k).
• Commuter and FSA benefits.
• Lunch Program.
• Dog friendly office.

Note: We have an in‑office work environment in all our offices in SF, NYC, London and Sydney.

Sigma is an equal opportunity employer.

We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status.

We look forward to learning how your experience can enable all of us to grow.

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