Customer Success Manager – APJ

Overview of this Role

As a Customer Success Manager for APJ, you’ll help Git Lab customers realize the full value of our intelligent Dev Sec Ops platform by driving adoption, measurable outcomes, and long-term advocacy across the region.

You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle practices, continuous integration, continuous deployment, and Dev Sec Ops best practices.

In this role, you’ll connect customer goals with Git Lab capabilities, lead workshops and Center of Excellence efforts, and turn product usage data into clear, actionable recommendations for both customers and Git Lab account teams.

You’ll work closely with Product Management, Engineering, Sales, and Professional Services, and you’ll measure your success in your first year through customer satisfaction, retention, and the strength of the strategic relationships you build in APJ.

This is an opportunity to help customers achieve meaningful business outcomes while strengthening trust in Git Lab through consistent, value-focused partnership.

• What you’ll do
• Build and maintain trusted advisor relationships with assigned customers across APJ, with a focus on adoption, measurable outcomes, and long-term satisfaction with Git Lab.
• Help customers with deployment guidance, operational best practices, and establishing a Git Lab Center of Excellence within their organization.
• Lead and participate in workshops that help customers understand and use the value of Git Lab across their software development lifecycle.
• Measure and monitor customer progress against critical performance indicators, and share insights with Git Lab account stakeholders as well as customer sponsors and executives.
• Turn customer product usage data into clear, actionable recommendations that support broader adoption and expansion of Git Lab within customer environments.
• Establish and manage regular customer touchpoints in line with service expectations to review strategic and technical objectives and adjust plans as needed.
• Collaborate closely with Product Management, Engineering, Sales, and Professional Services to support issue resolution, share customer feedback, and align on customer success plans.
• Contribute regional insight from APJ customer engagements to help improve how Git Lab supports customers across different markets, business needs, and stages of maturity.
• What you’ll bring
• Experience in a customer-facing role focused on post-sales adoption, value realization, and customer advocacy.
• Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
• Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
• Knowledge of the software development lifecycle, including common development pipelines and tooling.
• Familiarity with continuous integration, continuous deployment, and Dev Sec Ops concepts and practices.
• Skill in turning product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.
• Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.
• Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships in the APJ region.
• The Customer Success Management team at Git Lab

The Customer Success Management team at Git Lab supports customers across regions by helping them navigate change, improve how they work, and make the most of the Git Lab Dev Sec Ops platform.

As a globally distributed, all-remote team, we collaborate asynchronously with Product Management, Engineering, Sales, Professional Services, and other teams to connect customer needs with Git Lab’s product and services.

Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave
• Equal Employment Opportunity Statement

Git Lab is proud to be an equal opportunity workplace and is an affirmative action employer.

Git Lab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law.

Git Lab will not tolerate discrimination or harassment based on any of these characteristics.

See also Git Lab’s EEO Policy and EEO is the Law.

If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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