Dedicated Linux Desktop & Devices Support Engineer, Singapore

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.

Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and Io T.

The company is founder‑led, profitable and growing, with 1100+ colleagues in 75+ countries and a strong focus on distributed collaboration.

Role Overview

This is an opportunity for a Linux Engineer/Administrator focused on Customer Success to support technical needs of customers leveraging Ubuntu and open source products.

You will be accountable for delivering an outstanding technical support experience across the full Desktop and Server stack, managing cases from qualification to resolution and collaborating with senior engineers when necessary.

• Role Responsibilities
• Investigate issues reported by customers by researching and escalating problems.
• Work to resolve complex customer problems related to Canonical’s portfolio of products.
• Own and manage support cases to ensure they are handled according to our Service Level Agreements, delivering the highest possible customer satisfaction.
• Engage directly with customers via phone, ticketing system, and remote sessions to resolve issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles to share lessons learned.
• Understand Ubuntu development processes to set realistic customer expectations on fix timelines.

Qualifications

• Professional written and spoken English with excellent presentation skills.
• Exceptional academic track record from high school and university.
• Undergraduate degree in a technical subject or a compelling narrative about an alternative chosen path.
• Track record of going above and beyond expectations to achieve outstanding results.
• Experience with Linux troubleshooting (collecting logs and stack traces, fine‑tuning configuration files).
• Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Ability to navigate stack traces and logs, advising on next steps.
• Solid understanding of OS and application‑level bugs and when to escalate to the correct team.
• Ability to learn quickly, thrive on change, and handle the pressure of a customer‑facing job.
• Programming fundamentals in any language.
• Willingness to travel internationally twice a year for company events up to two weeks long.
• Extensive customer support experience, with a focus on customer needs and professional communication.

Benefits

• Distributed work environment with twice‑yearly in‑person team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.
• Equal Opportunity Employer

Canonical is an equal opportunity employer.

We are proud to foster a workplace free from discrimination and value diversity of experience, perspective, and background.

Whatever your identity, we will give your application fair consideration.

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