Implementation Manager

Implementation Manager within the Customer Success team will lead end‑to‑end implementation projects across the Asia‑Pacific region, bridging client needs with service delivery.

This role reports to the Senior Director, Customer Success APAC and manages complex, multi‑geography implementations from planning through launch and post‑launch activities.

• Role & Responsibilities
• Lead end‑to‑end implementation projects from initiation through client launch and post‑launch follow‑up
• Develop detailed implementation plans, timelines, and launch schedules in collaboration with clients and internal teams
• Manage complex, multi‑stakeholder projects across multiple geographies including APAC and global markets
• Identify risks early and implement effective mitigation strategies to keep projects on track
• Act as a lead consultant and trusted advisor to Sales, Customer Success Managers, and clients
• Facilitate client and manager orientations using in‑person, webinar, or alternative delivery formats
• Collaborate with Onboarding, Communications, and other internal teams to ensure smooth platform setup and launch readiness
• Share knowledge, support best practice development, and contribute to continuous improvement across the team
• Maintain strong understanding of TELUS Health processes, systems, platform capabilities, and client requirements
• Support special projects and ad hoc tasks as required

Skills & Experience Required

• Bachelor’s degree in Business Administration, Project Management, Human Resources, or a related field desirable
• 5+ years’ experience in implementation, project management, or account management
• 2+ years’ experience managing client‑facing projects or programs
• Health, benefits, wellbeing, or HR technology experience preferred
• Strong project planning, execution, and risk management skills
• Proficiency in Microsoft Office Suite and ability to learn project management/CRM systems quickly
• Excellent stakeholder management, communication, and relationship‑building skills
• Ability to influence without authority and work collaboratively across teams
• Strong problem‑solving skills, attention to detail, and adaptability
• Self‑motivated, professional, and comfortable working independently

Benefits & Perks

• Competitive salary package and annual bonus
• 2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
• Comprehensive insurance coverage including Total Disability and Death Cover
• Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
• Flexible work arrangements – work remotely, in‑office, or a blend that suits your lifestyle
• Award‑winning Amazing People Performance Development program to accelerate your growth
• Career mobility across local and global locations and businesses within our 100,000+ team member organisation
• Linked In Learning account with unlimited access to thousands of professional courses
• Six employee‑led Diversity & Inclusiveness resource groups with 7,000+ members
• Values‑driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes
• Equal Employment Opportunity Statement

TELUS is proud to foster an inclusive culture that embraces diversity.

We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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