We are seeking a dedicated and skilled (Fully Remote) Customer Service Associate to join our growing team. This is a remote position that involves handling customer inquiries from Germany, with working hours tailored to Central European Time zone.
Hours Fixed: 0900hrs - 1800hrs or 1000hrs - 1900hrs Central European Time (CET)
Days Fixed: Monday to Saturday (Germany Market)
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via the Trengo platform, which consolidates all our social media and email channels.
- Provide accurate product information and resolve customer concerns efficiently and empathetically.
- Coordinate with our logistics and operations teams to address and resolve customer feedback and delivery issues.
- Exercise sound judgment and make certain pre-approved decisions independently to enhance the customer experience.
- Ensure a high level of customer satisfaction through a friendly, solution-oriented approach.
- Always clarify and elevate issues to Reporting Manager on things you are unsure of or beyond your capabilities
Qualifications:
- Proven customer support experience or experience as a client service representative
- Strong written communication skills in English (German language proficiency is a must for the Germany market).
- Excellent problem-solving abilities and attention to detail, ability to analyze situations and offer solutions calmly and efficiently
- A friendly, customer-first mindset with the ability to remain calm under pressure.
- Self-motivated and able to work independently within the assigned time zone.
- Prior experience with customer service platforms (e.g., Trengo, Zendesk, or similar) is preferred.
Skills
- Strong communication skills – clear, empathetic, and effective with both verbal and written communication
- Patience and emotional intelligence – especially when handling difficult or upset customers
- Time management and multitasking – managing multiple customer queries or systems at once
- Teamwork and collaboration – able to work in sync with colleagues and other departments
- Adaptability – able to adjust to new tools, updates, or company policies quickly
Preferred Traits
- Positive attitude and a customer-first mindset
- Willingness to learn and take feedback
- Strong attention to detail
- Integrity and professionalism
If you're passionate about providing excellent customer service and want to be part of a dynamic, remote-first team, we’d love to hear from you!
#J-18808-Ljbffr
