Manager of Professional Services (Project Managers)

Team Lead a high‑performing team of Technical Project Managers, ensuring they deliver complex data and AI projects with consistency, predictability, and strong customer outcomes. Develop team capabilities through coaching, mentorship, and performance management, fostering eine Hochleistungskultur, die auf Kundenzufriedenheit, Qualität und vorhersehbaren Ergebnissen basiert.

Provides leadership and oversight to the Project Management team, ensuring consistent application of delivery standards, methodologies, and best practices across all Data & AI engagements. Contribute to the ongoing enhancement of our project delivery methodology and develop high‑quality enablement materials that equip Technical Project Managers to execute engagements consistently, follow best‑practice processes, and deliver predictable, repeatable customer value.

Holds end‑to‑end accountability for delivery execution and financial performance, for all Professional Services projects in the region with specific responsibility for achieving delivered‑revenue targets and margin expectations. Drives operational excellence through structured governance, including risk management, stakeholder communication, resource planning, and continuous improvement initiatives.

Maintain accurate weekly forecasts for regional revenue, margin and TPM utilisation, ensuring TPM resourcing aligns to demand and customer priorities. Act as the Professional Services executive sponsor for key regional accounts, strengthening senior relationships and accelerating adoption of Databricks. Provide leadership and escalation support on complex or at‑risk projects, aligning TPMs, customers, and internal stakeholders to drive resolutions and successful outcomes.

Partners with Professional Services leadership as well as the Resource Manager and Partner Manager to support capacity planning and readiness for successful delivery. Work closely with Sales Leaders and Account Executives to ensure seamless collaboration that maximizes customer satisfaction and drives successful adoption, value realization, and sustained $DBU and revenue growth across our customer base.

Was wir suchen:

• Leadership of Technical Delivery Teams: Proven experience managing, developing, and coaching project managers or delivery leads in cloud, data, or AI environments.
• Strong Delivery Ownership: Demonstrated ability to drive engagements to successful outcomes meeting customer expectations while achieving revenue, margin, utilisation, and adoption targets.
• Deep program and service delivery skills able to translate customer outcomes into structured, achievable project plans that the team can execute with discipline.
• Expertise in Data & AI Project Lifecycles: Deep understanding of data platform implementations, cloud migrations, analytics programs, and machine learning/AI initiatives.
• Exceptional Customer & Stakeholder Management: Skilled at building trusted executive relationships, handling escalations, and guiding customers through complex delivery journeys to ensure satisfaction and long‑term success.
• Financial & Business Acumen: Experience managing delivery KPIs, forecasting, and supporting business growth through high‑quality project execution.
• Process & Methodology Excellence: Ability to standardise delivery processes, enhance methodologies, and ensure consistent project practices across the team.
• Risk & Dependency Management: Strong capability in navigating multi‑workstream projects, resolving issues proactively, and ensuring smooth delivery orchestration.
• Thrives in High‑Growth, Fast‑Paced Environments: Comfortable leading through change, scaling processes, and operating with agility and resilience.
• People Development & Communication Skills: A natural coach who provides clear feedback, fosters career growth, and elevates team performance.
• Cross‑Functional Influence: Effective collaborator across Sales, Architecture, Engineering, Support, and Partner teams to drive aligned customer and business outcomes.
• Mobility: Willingness to travel up to ~30% (and occasionally more during peak periods) to support team leadership, customer engagements, and strategic initiatives.

Databricks ist das Daten- und KI-Unternehmen. Mehr als 10.000 Organisationen weltweit — darunter Comcast, Condé Nast, Grammarly und über 50 % der Fortune 500 — verlassen sich auf die Databricks Data Intelligence Platform, um Daten, Analysen und KI zu vereinheitlichen und zu demokratisieren.

Bei Databricks streben wir danach, umfassende Vorteile und Vergünstigungen anzubieten, die den Bedürfnissen aller unserer Mitarbeiter gerecht werden. Für spezifische Details zu den in Ihrer Region angebotenen Vorteilen besuchen Sie bitte unsere Website.

Wir sind bestrebt, eine vielfältige und integrative Kultur zu fördern, in der jeder erfolgreich sein kann. Wir legen großen Wert darauf, dass unsere Einstellungspraktiken inklusiv sind und den Standards der Chancengleichheit entsprechen.