Services Account Executive/Engagement Manager

Services Account Executive/Engagement Manager

Position Number: CSQ127R89

As a Services Account Executive/Engagement Manager in Professional Services, you will report to the Sr. Manager of Professional Services. You will play a pivotal role in driving customer success by selling a portfolio of tailored service offerings, ensuring that customers effectively adopt the products they’ve invested in and achieve the desired business outcomes.

Key Responsibilities

• Collaborate with software sales account teams and our ecosystem of delivery partners.
• Proactively create new service opportunities, lead solutioning and scoping, and develop proposals.
• Manage pipeline and conduct end‑to‑end forecasting for services opportunities.
• Meet and exceed quota for impact, implementation services, and training in both new and installed base customers.
• Serve as a trusted advisor, understanding customers’ digital‑transformation roadmaps and recommending the right mix of services.
• Execute value‑based selling methodology across impact, implementation services, and training opportunities.
• Engage early with the sales counterpart to understand customer needs and deliver valued solutions.
• Identify upsell or extension opportunities by articulating business value in new use‑cases.
• Consult on engagement scope, estimate and develop statement‑of‑work documents.
• Resolve delivery challenges, manage expectations, and address resource contentions.

Qualifications

• Proactive, self‑starter with a strong “get‑work‑done” attitude.
• Extensive experience running a Professional Services and Education Services line of business.
• Customer‑facing roles that require influencing, validating, negotiating, and executing.
• Data and AI domain experience working with customers to realize business value through production implementations.
• Excellent executive‑level customer‑engagement skills.
• Experience articulating value‑based selling and identifying customer needs.
• Service delivery and program‑management skills, with the ability to summarize success outcomes into well‑structured program plans.
• Travel required up to 10%, more at peak times.

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide, including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500, rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all employees. For specific details on the benefits offered in your region, visit https://www.mybenefitsnow.com/databricks.

Diversity & Inclusion

We are committed to fostering a diverse and inclusive culture where everyone can excel. All applicants are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, religious affiliation, sexual orientation, socio‑economic status, veteran status, or any other protected characteristic.

Compliance

If access to export‑controlled technology or source code is required for performance of job duties, the employer may decline to proceed with an applicant on this basis alone.

Additional Information

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Business Development and Sales
• Industry: Software Development
• Location: Munich, Bavaria, Germany