We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.
Die vollständige Stellenbeschreibung enthält alle damit verbundenen Fähigkeiten, Vorerfahrungen und Qualifikationen, die von den Bewerbern erwartet werden.
What You’ll Do
- Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
- Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
- Collaborate internally to support Partner technical initiatives such as end‑customer demonstrations and proofs of value, partner team enablement workshops, assessment, advice, and coaching on lead practices;
- Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
- Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
- Continuously help curate and evolve lead/best practices for Datadog platform adoption and success. xayajpt
- Possess a solid technical grounding with hands‑on experience in IT Development and/or Operations
- Have a demonstrable track‑record and a passion for learning; successful candidates for this position typically have 10‑15 years of experience in a customer or partner‑facing technical role
- A self‑starter, tech‑savvy professional with solid business acumen; able to articulate Datadog value from server room to boardroom
- Confident presentation skills
- Native‑level Korean proficiency (written and spoken) is required, as you will be communicating directly with partners in Korea
- Desired hands‑on experience in two or more of the following areas:
- Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
- Public Cloud: AWS, Azure, GCP, or Alibaba
- Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
- Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
- Config Mgmt: Terraform, Ansible, Puppet, Chef
- CI / CD: Jenkins, Gitlab
- Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, etc.)
- Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM)
- Previous experience with root‑cause‑analysis, troubleshooting, debugging
- Best‑in‑breed onboarding
- Generous global benefits
- Intra‑departmental mentor and buddy program for in‑house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training
Datadog values people from all walks of life.
