Customer Success Manager (m/f/d)

YOUR JOB

Ready to excite customers and create real value? Do you love building close relationships and ensuring that customers make the most of our product\’s full potential? Do you want to promote long-term satisfaction and success? Then join the team and make a difference!

LET\’S PROTECT THE PEOPLE BEHIND THE DATA

We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 250 team members worldwide and with offices in Munich, Berlin, London, Vienna and Stockholm we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU\’LL BE DOING

• You manage your own portfolio of medium-sized business customers and ensure they fully leverage the value of our solution

• You build strong, long-term relationships, conduct product demos, and support customers in using our product optimally

• You work closely with decision-makers or company founders, understand their priorities, and take proactive action to help them achieve their goals

• You identify challenges early, lead solution-oriented discussions, and ensure long-term customer satisfaction

• You analyze customer behavior and derive concrete actions to maximize their success with our solution

• You foster engagement with and among customers, collect valuable success stories, and share best practices

• You collaborate closely with teams such as Marketing, Sales, Product Development, and Support to ensure a seamless customer experience

WHAT YOU\’LL GET IN RETURN

• Supported by a personal training budget and bi-annual feedback cycles, your development is at the forefront, helping you push your talents and climb the career ladder swiftly

• Be part of a diverse, international, English-speaking company with experienced professionals by your side, dedicated to guiding your career growth and future success

• Experience true autonomy with the freedom to make an impact, learn by doing, and find your own path—where trial and error are embraced as part of the journey

• An EGYM Wellpass membership for your physical wellbeing, monthly financial support for local transportation needs, internet subsidy, and relocation assistance

• DataGuard Flex Policy to strike the perfect balance between in-person collaboration, home office, or working from anywhere in the world

• Regular organized company events, our annual off-site \“Spikeweek,\“ year-end celebrations, collaborative on-site sessions and team lunches

THE QUALITIES YOU\’LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD

• Strong communication skills with a passion for product demos and meetings

• Proactive, independent work style with a strong team spirit and excellent prioritization skills

• Interest in compliance & security – we’ll teach you everything you need to know

• Experience with software products and their development is a plus

• Enthusiasm for a dynamic, fast-paced environment with continuous growth and development

• Fluent German (C2) and English skills, both written and spoken, are required

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:
No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!

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