Would you like to join Europe’s leading premium health and wellness group?Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - Germany to join our team!Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.Based at a hub within our Germany David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.*This role is located at our Germany membership hub*We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potentialOur perks:Free Club Membership for you and your family!50% Discount on food and drinks.Discounts on Swimming, Tennis Lessons, and Personal Training.Opportunities for Career Advancement through internal training and development.Wagestream App: Get paid on demand!Access to our Benefits Suite.About you:Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable.Exceptional customer service skills.A drive to hit targets.Resilient with the ability to thrive in a fast-paced environment.Excellent communication and organisation skills.You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!Club Support Germany
Membership Support Advisor - Germany Arbeitgeber: David Lloyd Clubs
Als Teil eines führenden Premium-Gesundheits- und Wellnesskonzerns bieten wir dir als F&B Manager die Möglichkeit, in einem dynamischen und unterstützenden Umfeld zu arbeiten, das Wert auf Teamarbeit und persönliche Entwicklung legt. Unsere Mitarbeiter profitieren von einer Vielzahl an Vorteilen, darunter eine kostenlose Premium Club-Mitgliedschaft, Zuschüsse zu Speisen und Getränken sowie umfangreiche Aufstiegsmöglichkeiten durch interne Schulungen. In Eppendorf erwartet dich eine lebendige Arbeitskultur, in der Komfort und Wohlbefinden im Mittelpunkt stehen und du aktiv zur Gestaltung unvergesslicher Erlebnisse für unsere Mitglieder beiträgst.
