Head of warehouse operations EMEA (f/m/d)

The Head of Operations EMEA will oversee logistics operations for warehouses across the EMEA region, ensuring alignment with customer SLAs and program deliverables. This strategic leadership role involves managing a regional team, operational execution, addressing escalations, implementing improvements and driving operational excellence. The Head of Operations EMEA will be pivotal in fostering a culture of continuous improvement, cost reduction, and safety compliance with a strong focus on customer satisfaction.

Key responsibilities:

Regional Leadership & Operational Oversight:

• Oversee logistics operations across the EMEA region in line with customer SLAs and program requirements
• Act as the primary escalation point for operational issues, addressing management escalations and crises in accordance with established escalation protocols
• Lead a regional support team and functionally logistics onsite operations in collaboration with country management teams

Continuous Improvement & Cost Management:

• Drive regional solution adjustments, continuous improvement initiatives and cost reduction programs
• Conduct regular feedback sessions with local operations to capture bottom-up innovation, enhancing operational efficiencies
• Standardize processes and implement best practices to optimize warehouse operations across the region

Safety, Compliance, & Crisis Management:

• Ensure adherence to standards for safety, security, and compliance
• Intervene during crisis situations, escalating issues as needed and monitoring safety and security metrics for continuous improvement
• Promote a culture of safety and operational integrity, aligning with both company and customer standards

Reporting & Performance Tracking:

• Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations
• Provide insights on operational achievements, challenges, and improvements to stakeholders
• Support forecasting activities by developing and managing budgets for regional data center logistics operations

Customer Engagement & Relationship Management:

• Act as the primary contact for the customer, ensuring alignment with their evolving needs and maintaining a high standard of service
• Regularly report on performance metrics and operational achievements to the customer, fostering strong and transparent communication

Project Management & Implementation:

• Lead the implementation of new projects, regional initiatives, and process standardization efforts
• Collaborate closely with cross-functional teams to deliver effective solutions and improvements across data center logistics operations

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